Digital Workplace AV Support Engineer

About the role

Guardian is seeking a highly capable AV Support Engineer to join the Digital Workplace organization. This role is responsible for delivering reliable, high-touch audiovisual and collaboration support across conference rooms, executive meeting spaces, and enterprise event environments. This is a hands-on, customer-facing role supporting Microsoft Teams Rooms and modern hybrid collaboration technologies.

Responsibilities

• Provide onsite and remote support for conference rooms, boardrooms, training rooms, and hybrid collaboration spaces
• Support Microsoft Teams Rooms and related AV technologies including cameras, microphones, DSPs, displays, and control systems
• Perform real-time troubleshooting during live meetings, minimizing disruption and ensuring a seamless experience
• Conduct pre-meeting room validation checks to ensure readiness and reliability
• Deliver white-glove support for executive meetings, town halls, and enterprise events
• Manage end-to-end AV support including setup, testing, live operation, and teardown
• Partner with business stakeholders and event organizers to define requirements and ensure successful execution
• Support live and hybrid events including streaming, recording, and broadcast workflows
• Provide direct assistance to end users, including executives, ensuring a high-quality and consistent meeting experience
• Deliver basic user guidance and training on AV and meeting technologies
• Perform routine health checks, preventative maintenance, and system validation across AV-enabled spaces
• Monitor and troubleshoot recurring issues; perform root cause analysis and recommend long-term fixes
• Track incidents, resolutions, and trends to improve service quality and reduce repeat issues
• Partner with engineering teams to standardize room designs, configurations, and support models
• Aid in AV deployments, upgrades, and lifecycle management across sites
• Create and maintain documentation including room standards, SOPs, and troubleshooting guides
• Act as a key point of contact for AV vendors, integrators, and service providers
• Coordinate installations, repairs, and maintenance activities
• Work closely with Facilities and Real Estate teams to support workspace technology initiatives
• Ensure AV and collaboration technologies align with enterprise security and compliance requirements
• Support audit and risk management activities as needed
• Identify opportunities to improve the user experience, system reliability, and operational efficiency
• Recommend enhancements through automation, monitoring, and standardization
• Stay current on emerging AV, collaboration, and hybrid workplace technologies

Qualifications

• 8–10 years of IT experience, with at least 5 years focused on AV, video conferencing
• Proven experience supporting enterprise conference rooms, collaboration environments, and live events
• Experience in multi-site or campus environments strongly preferred
• Strong hands-on experience with Microsoft Teams Rooms and enterprise collaboration platforms
• Deep knowledge of AV hardware including cameras, microphones, speakers, displays, and control systems
• Understanding of AV signal flow, cabling, and AV-over-IP concepts
• Experience troubleshooting integrated AV/IT environments and network-connected systems
• Familiarity with AV management, monitoring, and asset tracking tools
• Strong troubleshooting and problem-solving skills, especially under time pressure during live events
• Excellent communication skills with the ability to support both technical and non-technical stakeholders
• Customer-focused mindset with an emphasis on delivering a high-quality user experience
• High attention to detail and accountability for outcomes

Skills

• Technical skills: Strong hands-on experience with Microsoft Teams Rooms and enterprise collaboration platforms, deep knowledge of AV hardware, understanding of AV signal flow, cabling, and AV-over-IP concepts, experience troubleshooting integrated AV/IT environments and network-connected systems, familiarity with AV management, monitoring, and asset tracking tools
• Professional skills: Strong troubleshooting and problem-solving skills, excellent communication skills, customer-focused mindset, high attention to detail and accountability for outcomes

Benefits

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.