AV Support Technician

Responsibilities

• Works with the AV Specialist to install (to include design and test), operate, and maintain video conferencing equipment.
• As requested, provides video conferencing event planning consisting of test plans, engineering assessments and recommendations for optimal support of meetings requiring video conferencing.
• Utilizes the existing incident management-tracking tool (e.g., ServiceDesk Cloud) for all related requests for Video Conferencing and or video conferencing client support.
• Troubleshoots and resolves escalated collaboration and business application incidents pertaining to conference room equipment and video conferencing services.
• Maintains current knowledge with advancing technologies and provide recommendations for new technologies as they emerge.
• Maintains continuous uninterrupted services by ensuring all conference rooms are fully functional.
• Delivers offsite technical assessments and support for all company meetings conducted outside regional office locations.

Qualifications

• Education and Experience: Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience preferred. Two (or) or more years’ experience in the Audio Visual industry.
• Special Skills, Licenses and Certifications: Experience and working knowledge of large conference rooms with integrated audio / video is a required. Technical understanding of the full suite of Webex Conferencing products deployed in the Cisco environment is required. Must have extensive knowledge of CISCO conferencing and integrated audio and video infrastructure equipment. This includes the configuration, operation and management of users and devices through Cisco Webex Control Hub. Must have in depth knowledge on Cisco Telepresence Devices and Extron Controls and automation. Familiarity with Microsoft Teams and ability to provide support is a plus. Extensive experience with WebEx platform, Cisco Webex Control Hub and an understanding of network security as it applies to video collaboration communications. Must also possess a strong customer service orientation. Experience supporting alternative collaborative solutions, Microsoft Teams, Zoom is a plus. Familiarity With Microsoft Windows And Office Products In Required.
• Technical Abilities: Strong verbal and written communication skills are important, responsibilities will include extensive team and customer contact. Ability to quickly acquire in-depth knowledge of new systems and software configuration at Partnership. Strong written and oral communication skills with ability to interpret and understand technical.

Requirements

Strong analytical skills to troubleshoot and resolve systems problems. Able to develop procedures to automate jobs and to document extensively and clearly.

Work Environment And Physical Demands

• More than 50% of work time is spent in front of a computer monitor.
• May be required to bend, stoop, kneel, crawl, or work in other non-standing and non-sitting positions to install cabling, systems hardware, and other related equipment.

Hiring Range

$69,997.84 - $83,997.41