Digital Technology Operations Specialist, Senior

Job Summary

The Digital Technology Operations Specialist, Senior serves as a strategic partner and operational resource supporting leaders across the Digital Technology organization. This role facilitates execution of organizational priorities by aligning department-level operations, communication, planning, and execution with enterprise strategies.

Essential Functions

• Serves as a strategic partner and liaison to Digital Technology leadership to support visibility, alignment, and execution of key initiatives.
• Collaborates with Digital Technology Business Operations and Shared Services teams to align department operations with organizational policies and processes.
• Coordinates and supports department-level operational processes, including strategic planning, performance management, and talent development initiatives.
• Streamlines workflows and supports day-to-day execution within executive or departmental leadership teams to improve efficiency and responsiveness.
• Identifies opportunities for process improvement and supports implementation of enhancements, tools, and systems to increase efficiency and consistency.
• Prepares materials and supports leadership engagement for meetings, updates, and internal communications, ensuring messages are cascaded appropriately throughout the department.
• Develops structured communication materials, including departmental reports and updates, translating operational information into clear, actionable content.
• Collaborates with cross-functional teams to support alignment between Digital Technology and corporate functions such as HR, Finance, and Communications.
• Supports execution of routine operational processes and ensures timely and smooth coordination across teams.
• Captures meeting details, develops agendas, and tracks action items to support follow-through and accountability.
• Supports training and onboarding related to new or updated departmental processes, tools, and internal systems.
• Maintains documentation and supports adoption of standardized processes, ensuring resources remain current and accessible.
• Tracks execution of the department’s operating model and supports accountability to key initiatives and planning cycles.

Qualifications

• Bachelor's in Business Administration, Information Technology, Communications, or a related field. A combination of education and relevant experience may be considered in lieu of a degree.
• 5-7 years of experience organizing and supporting teams or departments, including planning and leading strategic initiatives required.
• Prior experience in a project coordination, program support, or operational planning role preferred.
• Experience supporting leadership teams with planning, communications, or process coordination across cross-functional teams preferred.

Knowledge, Skills And Abilities

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills, including proofreading and professional correspondence.
• Ability to think strategically and solve problems with sound judgment and initiative.
• Proven ability to work effectively with senior leaders, understanding their priorities and communication needs.
• Strong attention to detail and accuracy in all aspects of work.
• Demonstrated commitment to productivity, efficiency, and continuous improvement.
• Effective at preparing project updates and reports, with a focus on cross-functional coordination and communication.