Senior Operations Analyst, Digital and Technology Transformation

How You'll Help Us Keep Climbing

The D&T Transformation Senior Analyst plays a central role in advancing Delta's digital and AI-enabled transformation agenda, partnering with the D&T Transformation General Manager, Director, and team to drive cross-functional modernization efforts across the department.

• Serve as a key resource for the D&T Transformation Director and General Manager on AI transformation strategy development, technology thought leadership, socialization, and material creation in support of key initiatives.
• Assist with program managing cross-functional transformation efforts, including AI adoption, automation, and emerging technology pilots, that touch every aspect of the Delta D&T department.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Participate in the strategic creation of D&T business operations strategy, policies, and goals with a focus on responsible AI adoption and continuous improvement.
• Identify and develop relationships with points of contact across departments and technology partners (AI vendors, cloud providers, consulting firms) to propel change that is mutually beneficial.
• Work with the team to research emerging AI and technology trends, assess applicability to Delta's operations, and build roadmaps to advance initiatives; conduct fact-finding and data analysis to evaluate opportunities.
• Increase engagement, interaction, and sharing of resources between teams, departments, and technology partners to accelerate digital transformation.
• Successfully interact with and present findings including technology and AI landscape assessments to Director and General Manager.
• Adeptly adapt existing methods and procedures, incorporating new technology and automation approaches, to create alternative solutions to complex problems.
• Help stakeholders, D&T Portfolio Teams, business partners, and business users understand their roles and responsibilities within technology-driven initiatives.

What You Need To Succeed

• At least 3-5 years of work experience (preferably in Technology Consulting, digital transformation, or a technology-adjacent discipline).
• Hands-on tactical and strategic support for people, process, and technology improvement projects, including current state assessment, future state design, and gap analysis.
• PMO experience, ideally including technology or digital transformation programs.
• Familiarity with emerging technology trends (AI/ML, generative AI, automation) and their practical business applications.
• High School Diploma, GED, or High School Equivalency.
• Embraces Diverse People, Thinking, and Styles.
• Consistently makes safety and security, of self and others, the priority.
• Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word); comfort learning new digital tools and platforms.
• Ability to be flexible, pivot quickly, and seamlessly navigate risks and ambiguity in a fast-evolving technology environment.
• Strong meeting facilitation, negotiation, consulting, and customer service skills.
• Excellent written communication, oral communication, strategic planning, and organizational skills.
• Strong interpersonal skills, including the ability to make effective presentations and translate technical/AI concepts for non-technical audiences.
• Ability to establish strong relationships with internal and external stakeholders, including technology vendors and partners.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence, and work under own direction.
• Set high standards for quality to monitor and maintain initiative quality and productivity.
• Gather comprehensive information, including technology landscape research, to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.

What Will Give You a Competitive Edge

• Bachelor's degree in Business, Computer Science, Engineering, Data Science, or a related field is preferred.
• Master's degree or MBA is preferred.
• Prior exposure to AI/automation tooling, digital product development, or emerging technology evaluation.

Benefits And Perks To Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation
• This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• New hires are eligible for up to 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Dominic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare