Digital Technology Manager

About the role

The Digital Technology Manager is a strong business analyst, trusted business advisor, and Information Technology leader accountable for guidance, planning, execution, and support to ensure IT solutions are efficiently delivered and meet defined business requirements, while concurrently promoting the IT vision, values, services, and capabilities.

Responsibilities

• Leads a team to define and implement needed solutions within ERP, CRM, MES, and other Enterprise Business System domains to optimize and enhance core business capabilities
• Manages team for daily site/region operational support and minimize operational costs through utilizing standard IT capabilities and business processes
• Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with business strategies and deliver successfully
• Collaborate with IT leadership to develop multi-year Business Solutions roadmaps working collaboratively with cross-functional VSG business and IT teams, including IT architects, all aligned to business strategy
• Oversees the prioritization of IT projects with business teams, secures business and IT resources to drive and implement projects on time, within budget (CapEx and OpEx), and with high quality for IT related solution implementations
• Maintains oversight relationships with Service Delivery partners, performs routine analysis and reconciliation, acts as escalation point to ensure services meet customer operational requirements, support VSG’s short-term and long-term business goals/strategy, and aligns with IT capabilities
• Maintains and updates company policies and procedures related to digital technology
• Supports and maintains the IT DR/BC Strategy for VSG through scheduled sign-off of systems and processes
• Develops, and then demonstrates, in-depth knowledge of VSG and corporate IT goals and objectives, policies, functions, capabilities, processes, tools, and service providers
• Facilitates ad hoc reporting to support Administration, Finance & Accounting, Sales & Distribution, and Manufacturing business decisions
• Leads, mentors, and guides IT employees through goal development, scheduled one-on-one meetings, encouraging regular self-paced training, and conducting standard performance evaluations
• Performs regular availability, accessibility, and presence on-site and after-hours (to address emergencies and critical situations outside of normal business operating hours in the early mornings, evenings, and/or during weekends)

Requirements

• A Bachelor degree, preferably in a STEM related area, is required
• 5+ years’ experience as a Business Analyst, IT Manager or IT Project Manager
• 7+ years’ experience in a Manufacturing environment
• 7+ years’ experience delivering services and projects via 3rd party providers
• Strong troubleshooting, problem-solving, and analytical skills for process definition and root cause analysis
• Strong business acumen, presentation, and communication skills with all internal and external stakeholders, suppliers and vendor partners
• In-depth knowledge of multiple core business process areas (i.e. Supply Chain, Manufacturing Operations, Customer Service, Marketing, etc.) to identify and communicate how IT solutions can support achieving short and long-term business goals
• Strong knowledge and experience of a variety of Business Systems (ERP (prefer Oracle EBS/Cloud), CRM (prefer Salesforce), WMS, MES, PLM or other), SaaS, Integrations, ITIL concepts, SLA’s, SLO’s, KPI’s, IT Operations Management, and Managed Services engagements
• Familiar with Lean Manufacturing, Six Sigma, or other methodologies for continuous quality improvements
• Excellent knowledge of Windows and Mac OS and skills using MS Office applications (especially Project, Excel, PowerPoint, SharePoint, and Visio)
• IT or Manufacturing/Supply Chain industry relevant certifications in project management, ERP (Oracle preferred), CRM (Salesforce preferred), cloud (Azure preferred), ITIL, APICS (other ASCM certs), etc.

Qualifications

• Regular, consistent availability, accessibility, and presence on-site and after-hours (to address emergencies and critical situations outside of normal business operating hours in the early mornings, evenings, and/or during weekends)

Skills

• Technical, change management, project management, systems thinking, and thought leadership skills
• Business acumen, presentation, and communication skills with all internal and external stakeholders, suppliers and vendor partners
• In-depth knowledge of multiple core business process areas (i.e. Supply Chain, Manufacturing Operations, Customer Service, Marketing, etc.) to identify and communicate how IT solutions can support achieving short and long-term business goals
• Strong troubleshooting, problem-solving, and analytical skills for process definition and root cause analysis
• Strong knowledge and experience of a variety of Business Systems (ERP (prefer Oracle EBS/Cloud), CRM (prefer Salesforce), WMS, MES, PLM or other), SaaS, Integrations, ITIL concepts, SLA’s, SLO’s, KPI’s, IT Operations Management, and Managed Services engagements
• Familiar with Lean Manufacturing, Six Sigma, or other methodologies for continuous quality improvements
• Excellent knowledge of Windows and Mac OS and skills using MS Office applications (especially Project, Excel, PowerPoint, SharePoint, and Visio)
• IT or Manufacturing/Supply Chain industry relevant certifications in project management, ERP (Oracle preferred), CRM (Salesforce preferred), cloud (Azure preferred), ITIL, APICS (other ASCM certs), etc.

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental and vision insurance
• Wellness programs
• Health savings account, health care and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 24 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Tuition assistance
• Business travel services
• Employee discounts
• An employee assistance program that includes company paid counseling sessions and legal services