Digital & Technology - Field Support Analyst

11-month contract with a commercial real estate client in San Diego, CA; potential for extension.

About the role

Field Support Analyst providing onsite desktop hardware and Level 1 & Level 2 software support for a large enterprise. Responsibilities include responding to Service Now tickets, maintaining office technology, front-facing customer service, backend MS Office support, and remote management using Bomgar.

Responsibilities

• General desktop hardware support
• Level 1 & Level 2 software support at the enterprise level
• Desktop support for a wide range of end users
• Respond to and manage Service Now tickets
• Maintain office technology
• Front-facing customer service
• Backend office MS Office support
• Remote management using Bomgar
• A/V Zoom or Teams conference room support (nice to have)

Requirements

• 5+ years in Level 2 onsite computer support
• Bachelor’s degree preferred; without a degree, 3 additional years of experience required
• Legally authorized to work in the United States without sponsorship
• Must be able to sit on Primary Talent Partners W2

Skills

• Windows 11
• Microsoft Office, SharePoint, MS365
• Support request ticketing systems (Service Now)
• Microsoft Intune
• Cloud storage experience
• Active Directory
• Good technical skills
• Good customer service
• Adobe Acrobat (nice to have)
• Apple iOS support (nice to have)
• Experience supporting large companies (>10,000 end-users) (nice to have)
• Commercial real estate, banking, or law firm support experience (nice to have)

Pay

$31.00 - $36.00/hr (W2 contract)

Schedule

Monday–Friday, 8:00 AM – 5:00 PM (PST), onsite

Benefits

No PTO or benefits included. ACA-compliant supplemental package available for enrollment.