Field Tech Support Analyst

Primary Responsibilities

• Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
• Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
• Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
• Communicate effectively with customers and escalate unresolved issues to the next level of support
• Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
• Provide technical expertise to end-users and assist in resolving hardware/software issues
• Diagnose, troubleshooting, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
• Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
• Cook up new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
• Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security

Required Qualifications

• Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
• 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
• 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
• 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
• 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
• 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
• 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
• 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
• Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
• Access to reliable transportation and valid US driver's license

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life: Resources and support to focus on what matters most to you, in every facet of your life.
• Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
• Physical: Health plans and other coverage to support wellness for you and your loved ones.
• Financial: Benefits for today and to help you plan for the future, including your retirement.

We’re honored to be recognized for our exceptional work culture