IT Field Support Analyst

Job Duties and Responsibilities

• Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
• Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Document incidents, troubleshooting steps, and resolutions within the IT service management system.
• Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
• Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
• Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
• Provide support for engineering applications (e.g., AutoCAD and related tools).
• Aid in deployment of IT standards, system upgrades, and new technology implementations.
• Support critical meetings and plant operations to ensure minimal downtime.
• Collaborate with cross-functional teams to understand business needs and improve system performance.
• Communicate user feedback and system improvement opportunities to IT and project teams.
• Provide on-call and after-hours support as required.

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5–7 years of hands-on IT support experience, preferably in a manufacturing environment.
• Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.

Skills and Competencies

• Strong experience supporting:
• Windows 10/11 and Windows Server environments
• Microsoft Office applications
• Desktop and laptop hardware
• Experience with shop floor and industrial technology, including:
• RF scanners, handheld devices, and tablets
• Barcode/label printers and scanning systems
• Familiarity with Manufacturing Execution Systems (MES).
• Experience supporting engineering software (e.g., AutoCAD).
• Understanding of network connectivity and integration with PLC-based systems.
• Experience gathering business requirements and supporting process improvements through IT solutions.
• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High level of attention to detail and organization
• Team-oriented with the ability to collaborate across departments
• Proactive mindset with a focus on continuous improvement
• Willingness to work in a manufacturing environment, including time on the shop floor
• Ability to provide on-call and after-hours support
• Ability to lift and install IT equipment as needed

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)