Digital Solutions Service & Support Engineer, Americas - Aurora, OH

About the Job

You will be responsible for providing end-to-end support across business applications and digital solutions, with a focus on stable operations and business continuity across the Americas.

You will work in a global environment, supporting a mix of Microsoft-based platforms, Azure-hosted services, ERP, CRM, EDI, and local business systems. The role requires a hands-on and independent approach, where you investigate, resolve, document, and follow up on issues across a diverse application landscape.

About the Ideal Candidate

• A hands-on problem solver who takes ownership and works independently to resolve issues across a complex and mixed system landscape.
• Comfortable working in a global environment with different stakeholders, time zones, and business needs.
• Strong drive to ensure stable operations, high service quality, and timely resolution of issues with limited day-to-day guidance.

Minimum requirements

• Minimum 3+ years of experience in application and system support, troubleshooting, or a similar role within a complex IT environment.
• Bachelor’s degree in Information Technology, Computer Science, IT engineering, or equivalent experience.
• Strong technical and information systems skills with the ability to troubleshoot and resolve complex issues.
• Understanding of business applications, ERP processes, databases, and system integrations.
• Experience working with global and local business applications in a heterogeneous IT environment.
• Ability to work independently, prioritize tasks, and manage multiple topics in a fast-paced environment.
• Strong communication skills and ability to work with both technical teams and business users.
• Experience working in a global or cross-functional environment across different time zones.
• Positive attitude, willingness to learn, and a strong service mindset.
• Detail-oriented with a focus on delivering high-quality results.

Nice to have

• Experience supporting ERP systems such as Dynamics 365 F&SCM, AX2012/AX2009, Infor M3, SAP S/4HANA, SAP ECC, or similar platforms.
• Experience with Microsoft technologies such as Azure, Power Platform, or related services.
• Experience supporting EDI-related activities and integrations.
• Experience working in environments with both global platforms and local business systems.
• Understanding of how business applications interact across processes, systems, and data flows.

What We Offer

• The opportunity to work in a global organization where digital solutions play a key role in supporting business operations.
• Participation in a collaborative team environment, working with Microsoft technologies, Azure services, and a diverse system landscape across the Americas.
• The opportunity to take ownership, grow your technical and business understanding, and contribute to more stable, scalable, and efficient digital solutions.

Expected Salary Range

USD 65,000-80,000 annually, depending on experience and technical fit.