Digital Release Specialist

About the role

The Digital Release Specialist is accountable for the timely, accurate, and efficient processing of all Release of Information requests while upholding superior service standards. The associate rigorously protects patient privacy, ensuring that access to medical information is granted only to authorized parties and that all disclosures strictly adhere to the request, supporting documentation, organizational policy, and HIPAA regulations.

Responsibilities

• Complete release‑of‑information requests by retrieving patient medical charts, accurately scanning and transmitting records, and returning charts in accordance with established procedures, quality standards, and daily productivity requirements.
• Interact with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Validate requests and authorizations for release of medical information according to established procedures.
• Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provide excellent customer service by remaining attentive and respectful, ensuring full understanding of customer requests, following through as promised, and proactively identifying and addressing client concerns or issues.
• Handle all requests and inquiries for patient health information received via mail, fax, phone, or in person according to service level agreements.
• Operate consistently within the scope of the role and organizational direction; accept assignments and remain dependable to support additional facilities or assist during periods of high workload.
• Serve as a Release of Information subject‑matter expert while performing complex duties, including processing requests for Protected Health Information (PHI).
• Follow all federal and state laws, facility policies, and company procedures related to the release of information and patient privacy.
• Safeguard patient health information at all times.
• Maintain equipment in excellent operating condition, both internally and externally, ensuring reliability and optimal performance.
• Follow hospital protocols and privacy policies to maintain strict confidentiality of all protected health information (PHI).

Requirements

• 5+ years of relevant work experience in Health Information Management (HIM) and/or Release of Information.
• 5+ years of experience with electronic health record (EHR) processing, specifically Meditech and/or Epic.
• Ability to prioritize workflow, stay organized, and meet deadlines.
• Strong attention to detail and analytical skills.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Word and Excel.
• Self‑motivated team player capable of multitasking.
• High school diploma or equivalent (no supervisory responsibilities).

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Salary Range

$16 – $18 per hour.

Company Overview

Moxe is dedicated to making high‑quality, affordable healthcare a reality by eliminating inefficiencies and unnecessary costs. Our platform enables providers and health plans to exchange clinical data instantly, saving time and money across the system. We are a fast‑growing, mission‑driven team of innovators, problem‑solvers, and truth‑seekers committed to disrupting the status quo in U.S. healthcare. We value integrity, transparency, respect, frankness, persistence, and unity, and we welcome diverse, inclusive talent.