Digital Project Manager

About the role

This is a Project Manager position within a Shopify-focused agency specializing in CRO and retention marketing. The agency works with e-commerce brands to improve their stores, increase conversions, and build customer loyalty. They serve a diverse range of clients, from growing DTC brands to established retailers.

Responsibilities

• Own client relationships day-to-day: regular updates, managing expectations, handling the tricky conversations
• Onboard new clients and get projects set up properly from the start
• Quote for smaller pieces of work and manage scope discussions
• Schedule and prioritize work across the design and development team
• Manage the team's workload, capacity, and priorities
• Keep projects on track and flag issues before they become problems
• Report back to clients with meaningful updates (not just status for the sake of it)

Requirements

• 2-4 years of project management experience in a digital or web agency
• Experience managing multiple clients and projects at the same time
• Direct client communication experience, including handling the difficult conversations
• Understanding of Shopify and how e-commerce works (no need to be a developer, but must understand the platform)
• Comfortable with commercial conversations, quoting, scoping, and pushing back on scope creep
• Experience actually managing people, not just coordinating with them

Qualifications

• Nice to have background in e-commerce or Shopify agencies
• Understanding of CRO and conversion optimisation
• Experience with Notion, Slack, and Basecamp tools

Pay

£30,000 – £40,000 depending on experience

Schedule

Full-time, Permanent