Digital Project Manager

About Open Sky Agency

Founded in Jacksonville, Florida in 2009, Open Sky Agency is a digital studio with deep roots in web design, hosting, branding, and digital marketing. We help businesses create strong, strategic online experiences that reflect their vision and support long-term growth. Our approach is grounded in clarity, creativity, and care. We believe technology should feel empowering, not overwhelming. With a focus on collaboration and results, we guide our clients with integrity and bring their ideas to life with thoughtful execution.

Role Description

Own all client delivery from intake through completion. The Project Manager is the central hub of the agency's delivery operation, ensuring every client engagement is scoped clearly, executed on time, communicated proactively, and closed with quality. This role exists to eliminate delivery chaos and create a reliable, repeatable client experience.

Responsibilities

• Manage intake and prioritization of all client work across delivery teams
• Oversee project scope, milestones, and timelines for all active engagements
• Oversee ongoing support and retainer delivery across the client portfolio
• Communicate needs, status updates, and expectations to clients on a defined cadence
• Gather and confirm client content, approvals, and assets before work begins
• Ensure quality review is completed before any work is released to clients
• Balance task allocation with team capacity and delivery workload
• Coordinate delivery across web services, marketing, and creative teams
• Escalate blockers, resource conflicts, and scope issues to the Integrator

Expected Outcomes

• All active projects have a current status, next step, and assigned owner at all times
• On-time delivery rate meets or exceeds agency SLA benchmarks
• Client satisfaction scores on delivery are consistently above target
• No project goes to a client without a documented quality check
• Team capacity is visible and no team member is consistently over or under-utilized

Characteristics

• Organized and Structured: Exceptionally organized with a strong bias toward clarity and structure
• A Detailed, Calming Presence: Calm and assertive under pressure. Can manage competing priorities without dropping details.
• Communicator: Strong communicator who keeps clients and distributed team aligned without over communicating.
• Proactive and Anticipatory: Identifies issues and confidently addresses before they become client facing problems.
• Team Builder: Natural coordinator who brings people and information together efficiently.
• Self-Starter: Comfortable with remote work and the independent self discipline it requires. Can translate high level directions to practical implementation independently.
• Time Manager: Able to work independently, meet deadlines, and hit budgets.
• Tech Savvy: Able to grasp and liaison technical information between developers and clients.
• Teachable: Genuinely teachable and a fast learner.
• An all around good person, pleasant to work with on a team.

Skills & Qualifications

• 3+ years in project management, delivery management or agency operations
• Proven ability to manage multiple simultaneous projects in a services environment
• Experience managing client communication throughout a project lifecycle
• Familiarity with digital services including websites, marketing, and support
• Comfortable with technical conversations and making those details approachable to the clients
• Strong documentation and organizational skills
• Located in or near Jacksonville, FL

Structure

• Type: W2 Employee
• Location: In-Person in Jacksonville, FL (in Mandarin)
• Communication: Availability between 9 am - 3 pm EST
• Estimated Hours: Part time position, with expectations of growth
• Language: English language proficiency required

Team Values

We are looking for team members who share our values:

• Teachers at Heart: We have the heart of a teacher and are passionate about making tech approachable.
• Results Oriented: We catch the details to deliver elegant work that exceeds expectations.
• Solutions Focused: We build effective solutions that drive online success.
• Solid Foundations: We start from solid foundations of proven processes, bringing calm to chaos.
• Trusted Experts: We listen to discern what is needed and from there curate crafted solutions.
• Trustworthy Character: We can be trusted and work with unwavering integrity.