Digital Project Manager

Job Summary

We are seeking a digital project manager to collaborate with internal development team, Marketing, Creative Services, eCommerce, Sales Operations, Product, Customer Care, Operations/Systems Teams (Internal & External), Compliance/Legal, and lines of business stakeholders to understand the feasibility and subsequent deliverability of required solutions.

Responsibilities

• Own the end-to-end intake and prioritization process, leading grooming sessions to evaluate incoming requests, refine requirements, size work, identify dependencies, and coordinate resource allocation across multiple initiatives.
• Manage development team workload and capacity, balancing priorities across competing initiatives to optimize delivery timelines and resource utilization.
• Persistently partner with Product, UX/UI, Content Operations, Development, QA, and business stakeholders to align priorities and coordinate delivery across multiple workstreams.
• Serve as the primary point of coordination for project execution, leading stakeholder meetings, status reviews, and working sessions to drive decision-making, remove blockers, manage risks, and ensure successful delivery against business objectives.
• Develop and manage project scope, timelines, resource assignments, communication plans, and project documentation throughout the project lifecycle.
• Gather, document, and communicate business and technical requirements while ensuring adherence to project management methodologies and governance processes.
• Maintain project plans, schedules, and status reporting to ensure transparency, accountability, and alignment across stakeholders.
• Facilitate project meetings, document action items and decisions, and drive accountability for follow-through and execution.
• Manage multiple concurrent projects ranging from operational enhancements and quick wins to large-scale strategic initiatives.
• Support continuous improvement of project management processes, tools, templates, and best practices.

Qualifications

• Experience working with Content Management Systems (CMS), specifically Adobe Experience Manager (AEM) and Drupal
• Experience working with project management and work intake tools, specifically JIRA and Workfront
• Experience leading intake, backlog grooming, and prioritization processes, including requirements refinement, effort estimation, dependency identification, and resource assignment.
• Proven ability to manage development team capacity and workload across multiple concurrent initiatives, balancing roadmap priorities, operational support, and urgent business requests.
• Demonstrated success partnering with Product, Development, UX/UI, QA, Content Operations, and business stakeholders to deliver complex digital initiatives.
• Excellent written and verbal communication skills are required - experience with tools like Slack and Microsoft Teams necessary
• Able to multi-task and deliver upon numerous objectives/goals.
• Strong computer, reporting & presentation skills (Excel, Word, PowerPoint, etc.).
• 4-6 years’ experience in digital project development/management.
• Deep understanding of the digital environment and evolving tools and platforms used to improve online presence.
• High degree of independent leadership, critical and strategic thinking, accountability, analytical, and teamwork skills.
• Experience working directly with Executive level stakeholders.
• Bachelor’s Degree from accredited College or University.