Digital Product Manager - Remote

About The Company

Abercrombie & Fitch Co. (A&F Co.) is a leading global retailer specializing in apparel and accessories for kids through millennials. As a digitally driven omnichannel retailer, the company offers a curated assortment of products designed to meet the lifestyle needs of its diverse customer base. With a commitment to quality, comfort, and style, Abercrombie & Fitch operates a network of stores across North America, Europe, Asia, and the Middle East, complemented by a robust e-commerce presence through websites such as abercrombie.com, abercrombiekids.com, and hollisterco.com. The company's mission is to inspire confidence and self-expression among its customers by providing exceptional products and engaging shopping experiences. Abercrombie & Fitch prides itself on fostering a dynamic and inclusive culture that values innovation, collaboration, and customer-centricity.

About The Role

The Digital Product Manager at Abercrombie & Fitch plays a pivotal role at the intersection of business, technology, and design. This highly visible and collaborative position is part of the User Experience and Digital Product Team, overseeing one or more experience and services squads. The manager is responsible for shaping the strategic vision and operational execution of digital products that deliver customer-first experiences across the company's global ecosystem. They operate strategically by defining product roadmaps aligned with business goals, while also inspiring cross-functional teams to execute on tactical initiatives. The role demands a focus on quality, operational health, and risk management, ensuring that digital solutions are not only innovative but also reliable and scalable. The Digital Product Manager collaborates with stakeholders across various departments—including UX, IT, Store Operations, Data Science, Analytics, Merchandising, Finance, and Marketing—to ensure seamless delivery and continuous improvement of digital experiences. This role also involves mentoring peers, influencing strategic decisions, and maintaining high standards for product outcomes.

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 3 years of digital product management experience in consumer-facing mobile and web products
• Proven track record of launching innovative customer experiences to market
• At least 3 years of retail industry experience or relevant domain expertise
• Proficiency in Design Thinking, Agile, and Lean methodologies
• Experience managing product operations and mitigating risks in partnership with delivery managers
• Strong understanding of modern digital technologies and ability to facilitate communication between business, technology, and design teams
• Excellent communication skills with the ability to influence at a strategic leadership level
• Strategic mindset with a bias for action, capable of defining OKRs and driving business outcomes
• Ability to perform well under pressure, balance competing priorities, and work independently
• Natural leadership qualities with coaching and mentoring skills

Responsibilities

• Shape the strategic direction of digital products through customer insights, market analysis, and business context
• Identify customer problems via user research, voice of customer, and data analysis; form hypotheses and validate solutions through experiments and usability testing
• Translate product vision into outcome-focused roadmaps and sprint plans, prioritizing work effectively
• Resolve blockers and align cross-functional teams—including UX, IT, Data Science, and Marketing—to meet launch timelines and deployment plans
• Own the operational health of digital products, managing backlogs and ensuring optimal performance in production environments
• Anticipate and mitigate risks by reviewing dependencies, timelines, and assumptions; communicate risks proactively to stakeholders
• Define success criteria, acceptance standards, and documentation for requirements, ensuring quality and readiness for deployment
• Facilitate collaboration through workshops, stand-ups, design reviews, and retrospectives to ensure alignment and continuous improvement
• Serve as the end-to-end subject matter expert for your product area, coaching peers and influencing product strategies

Benefits

• Competitive incentive bonus program
• 401(k) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Comprehensive medical, dental, and vision insurance
• Life and disability insurance coverage
• Employee assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Mental health and wellness support via Headspace
• Paid caregiver leave
• Mobile stipend
• Paid time off and one volunteer day annually
• Work from anywhere policy (Mondays and Fridays as remote days, six weeks remote annually)
• Seven wellness half days per year
• Merchandise discounts across all brands
• Opportunities for career growth and internal promotion
• Access to multiple Associate Resource Groups
• Inclusive, global team environment that celebrates diversity