Digital Product Manager/Owner (Salesforce)

12+ month ongoing contract role (W2 only) – hybrid in Torrance, CA (local candidates only; must be onsite Monday–Thursday each week).

About the role

Seeking an entrepreneurial Product Owner/Manager to join the digital team. You will own responsibilities across the entire software development life cycle for projects and production support, including grooming sessions, requirements capture, acceptance criteria, work prioritization and sizing, user acceptance testing, field training, stakeholder communications, demos, launch support, and triage. You will collaborate with UX, marketing, training, engineering, testing, SOX, compliance, and legal. Must be comfortable with ambiguity and rapidly adapt to changing conditions.

As a Product Owner for a financial-services provider, you maintain high standards for project launches and operational excellence through quality, cost, and delivery. You measure and analyze metrics for business cases and platform reporting.

Responsibilities

• Lead the Product team and serve as subject-matter expert for Salesforce and mobile-app environments.
• Write clear user stories and acceptance criteria.
• Work with Business and IT teams to document process flows and status reports.
• Write and execute well-planned test scripts for UAT; triage and report on testing results.
• Support nationwide customer, dealer, and field operations (including chat line and inbox), training, and organizational change management.
• Collaborate with CX, business, development, and testing resources to imagine, write, deliver, and test user stories.
• Lead initiatives; meet with leadership to articulate possibilities, propose plans and budgets, and secure approvals.
• Maintain operations to meet SLAs: payments batch, deployments, maintenance, vendor releases, platform releases, incident management, troubleshooting, license management, cost management, and vendor management.
• Lead Agile sprint planning, demos, retrospectives, and backlog management.

Requirements

• 5+ years of Product Management/Development or product operations experience with customer-facing Fortune 500 digital products.
• 3+ years of leadership experience managing mixed teams (business/IT, internal/external, onshore/nearshore/offshore).
• 5+ years of User Acceptance Testing (UAT) and regression-script writing, including hands-on testing.
• 2+ years of Salesforce experience.
• 2+ years in payments, financial services, or captive-finance industry.
• 1+ years of roadmap and business-planning experience; experience driving procurement from option identification through RFI/RFP vendor selection.

Skills

• Customer-facing product experience.
• Payments excellence.
• Roadmap and decision-making.
• Platform strategy and people skills.
• Outstanding written and verbal multidisciplinary communication.
• Detail-oriented with high accountability.
• Fast learner; ability to become a subject-matter expert on customer personas, platform, payment flows, business rules, and account conditions.

Qualifications

• BA/BS degree.
• Agile certification for Product Owner or Scrum Master (SAFe Agile preferred).

Benefits

• EPO/PPO Medical Plans.
• HMO/PPO Dental programs.
• Vision – VSP (Vision Plan Summary).
• 401K Retirement vesting program (VOYA).
• Paid bi-weekly/direct deposit.
• Flex Spending Plan.
• Voluntary Life, AD&D, STD, or LTD plans.