Product Manager ( Salesforce/ Digital Agent Enablement )

Key Responsibilities

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
• Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
• Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.
• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).
• Collaborate with Engineering and Data teams to deliver:
• Intelligent automation (RPA, workflow automation, event-driven processing)
• AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations)
• Self-service and assistive tools for servicing teams
• Align with Risk and Compliance direction to embed controls, monitoring, and governance into product design.
• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.
• Drive standardization and reuse through platform capabilities, APIs, and shared services.
• Support change management and adoption across Operations teams.
• Serve as the primary product interface for assigned features between Operations, Technology, Data, Risk, Compliance, and Customer Experience.
• Translate business and regulatory needs into actionable product feature strategies and delivery plans.
• Influence without authority across multiple teams and senior stakeholders.

Qualifications

• 3+ years of Product Management experience, preferably in financial services, FinTech, operations, or platform products.
• Strong understanding of operational processes, risk management, and regulatory constraints.
• Experience working in Agile product teams using tools such as JIRA, Confluence, or similar.
• Ability to work independently with directional guidance and manage multiple priorities.
• Excellent communication, storytelling, and stakeholder management skills.
• Familiarity with Salesforce, servicing platforms, or enterprise workflow management systems.
• High level knowledge of or experience with AI/ML-enabled products, intelligent automation (RPA), or workflow platforms.

Preferred

• Demonstrated experience delivering automation and/or data-driven products in a complex enterprise environment.
• Familiarity with Salesforce, servicing platforms, or enterprise case management systems.
• Experience partnering with Data Science, Engineering, or Platform teams.
• Bachelor’s degree in Business, Finance, Technology, Operations, or a related field.
• Exposure to model risk management, data governance, or responsible AI practices.