Digital Product Analyst

This role is hybrid (Monday–Thursday on-site) for candidates in the Kansas City metropolitan area.

About the role

The Digital Product group manages and delivers digital banking solutions for the Bank’s clients, including consumers, small businesses, corporate, and institutional. As the Digital Product Analyst, you will provide analytical and reporting support for the Digital Product team by helping develop and improve the portfolio of products. This role supports the digital product suite (and other product suites as assigned) through data analysis, reporting creation and automation, and analysis of data trends and patterns to provide actionable insights that enhance product performance and customer satisfaction. Responsibilities include assisting in the management of projects and deliverables to ensure performance standards are met, executing on strategy, and working with autonomy to resolve or escalate issues quickly.

Responsibilities

• Work with a range of tactical and strategic responsibilities, including pricing model support, research, user stories, developing business requirements, and UAT.
• Work cross-functionally with lines of business to achieve company objectives, standardize reporting, and create dashboards with emphasis on marketing and sales activities, effectiveness, and business impact.
• Proactively conduct market intelligence research to stay abreast of market changes and new developments; capture and share market data routinely.
• Analyze product data to track KPIs and identify trends to provide solutions or suggestions for product optimization.
• Support incident analysis and root-cause documentation.
• Develop training efforts for internal and external clients and operate as the technical liaison for minor issues.
• Understand compliance-related functions and system operations, handling minor outstanding issues.
• Maintain updated content on all collateral consistent with regulations, network requirements, and marketing strategies.

Requirements

• An undergraduate degree or equivalent business experience.
• At least 4 years of banking product knowledge experience or equivalent experience within applicable business or operational areas.
• Legal authority to work in the United States; work visa sponsorship is not available for this position.

Preferred Qualifications

• Prior experience in supporting or managing Digital Banking or Treasury Management Products (e.g., Deposits, ACH, Wires, Lockbox, Remote Deposit Capture, Instant Payments).

Pay

Compensation ranges vary by location:

• California, Washington DC, New Jersey, and New York: $69,920 – $109,460
• Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $63,830 – $100,210
• All other U.S. states: $57,760 – $90,960

The posted range represents UMB’s good-faith estimate of starting pay based on budget and expected experience level. Actual compensation may vary by geographic location and other job-related factors.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits

Benefit offerings and eligibility requirements vary.