Digital Product Analyst

Primary Responsibilities

• Support day-to-day product operations activities, including product documentation, issue tracking, process coordination, reporting, meeting preparation, and follow-up on action items.
• Assist Product Managers, Product Owners, and Digital leaders in gathering information, organizing inputs, and coordinating work across business, technology, risk, compliance, operations, and customer experience partners.
• Contribute to the development and ongoing refinement of product documentation, requirements, user stories, journey maps, procedures, and operational routines.
• Develop familiarity with digital banking capabilities, customer journeys, product performance measures, compliance considerations, and the technology ecosystem that supports M&T’s digital experiences.
• Participate in market, customer, competitive, and operational research to support product decisions and identify opportunities for improvement.
• Help coordinate product governance routines, including intake, prioritization support, readiness activities, release coordination, controls, and stakeholder communication.
• Build product management capabilities through hands-on assignments, mentorship, training, and exposure to multiple areas across Digital.
• Demonstrate curiosity, accountability, strong communication, and a willingness to learn while supporting continuity in the product operations function.

Skills / Capabilities Required

• Strong interest in digital banking, product management, customer experience, technology, or financial services.
• Demonstrated curiosity, learning agility, problem-solving ability, and attention to detail.
• Ability to organize information, manage follow-through, and communicate clearly with cross-functional partners.
• Comfort working with ambiguity, asking thoughtful questions, and learning new tools, processes, and business concepts.
• Basic analytical, research, presentation, and written communication skills.
• Ability to work in Buffalo, NY, to support in-person learning, mentorship, and engagement with the Digital team.

Education and Experience Required

• Associates' degree
• Minimum of two years’ work experience.
• Four years banking or related experience.

Education and Experience Preferred

• Exposure to product management, Agile delivery, design thinking, customer journey mapping, data analysis, process improvement, banking, fintech, or technology projects.
• Demonstrated interest in building a career in Digital with potential progression into Product Manager, Product Owner, Digital Strategy, Customer Experience, or related roles.

Pay Range

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.