Digital Product Analyst

About the role

Nusenda Credit Union is seeking a Digital Product Analyst to join their team. The ideal candidate will troubleshoot and resolve member and internal inquiries, assist with product roadmaps, and support the ongoing improvement of digital banking services.

Responsibilities

• Research and facilitate resolution of critical digital banking incidents after hours as part of the on-call support rotation.
• Ensure a high-quality consumer digital banking experience by collaborating with the Digital Support department to maintain availability and usability of assigned systems and services.
• Maintain and update the department Intranet and assist with the development of production documentation and education of stakeholders.
• Identify feature enhancements and efficiency improvements to consumer digital banking products.
• Supports implementation of application changes and enhancements.
• Perform problem resolution and tier three support of assigned products and services.
• Perform testing and validation of new feature enhancements working with internal and contract teams, and third-party service providers.

Requirements

• Three to five years of similar or related experience
• Bachelor's degree in Business Administration or related field
• Provide friendly, professional and accurate service and support to all members and associates.
• Ensure compliance with Credit Union policies and procedures related to areas of responsibilities.
• Stay current on Credit Union policies, procedures, and regulatory requirements.
• Represent the organization professionally in conduct and personal appearance.
• Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

Skills and Experience

• Knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

Benefits

• Competitive employee benefits including health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can accommodate the needs of the position and the individual.

Qualifications

Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.