Digital Product Analyst
About this role
As a Digital Product Analyst, you will support the digital transformation for Gartner’s Client Engagement Services. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.
What you’ll do
- Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
- Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
- Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams.
- Articulate and able to explain complex product issues to different audiences and leadership levels.
- Understand systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
- Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards.
- Deliver all assignment work within quality standards and on time, often within stipulated timelines.
- Collaborate with team to update existing training content and/or create new training content.
What you’ll need
- Bachelor’s degree is required.
- 0-2 years of business experience with progressive responsibilities.
- Strong analytics skills and ability to break down complex problem.
- Agile ability to anticipate need, be responsive and adapt to change.
- Strong interpersonal and relationship skills, ability to influence decisions and gain consensus.
- Excellent time and project management skills, ability to prioritize the most important projects to create business impact.
- Ability to work effectively on multiple projects at the same time.
- Analytical problem solving and using fact-based decision making to solve business problems.
- Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers.
- Disciplined Scrum knowledge for different products in order to continuously increase velocity.
- Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention.
- Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities