Digital Payments Contracts Subject Matter Expert (SME) - Middletown, PA/Hybrid

About the role

Part-time role: Currently remote but can change to hybrid. Only candidates within 1.5 hours of Middletown, PA will be considered.

Responsibilities

• Provide business and technology-informed guidance related to digital payments, enabling efficient contract execution without extensive reliance on technical delivery teams.
• Serve as a subject matter expert supporting the execution of multiple agreements with Payment Services Providers (PSPs) related to UBOS.
• Coordinate contract execution activities across vendors, legal counsel, and internal stakeholders, ensuring timely, accurate, and compliant completion of digital payments agreements.
• Coordinate with multiple payment vendors and service providers to support negotiation finalization, contract execution, and readiness activities.
• Respond independently to business, operational, and technology-related contract inquiries, minimizing dependency on project technical and business teams.
• Maintain clear ownership of contract status, risks, dependencies, and execution timelines across all payment vendors.
• Prepare and deliver regular status reports summarizing progress, risks, open items, and next steps for each vendor agreement.
• Ensure contract activities align with organizational standards, policies, and governance requirements.
• Develop and maintain productive working relationships with PTC legal, procurement, technology leadership, business owners, vendors, and project sponsors.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all The Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Commission.

Requirements

• Proven experience in digital payments, contract management, or related fields.
• Strong understanding of payment services, vendor management, and contract negotiation.
• Ability to manage multiple agreements and stakeholders simultaneously.
• Excellent communication and coordination skills.
• Familiarity with compliance requirements for payment services and third-party contracts.

Preferred Skills

• Experience working with Payment Services Providers.
• Knowledge of digital payment technologies and industry standards.
• Strong organizational and project management capabilities.
• Equivalent combination of education and/or experience may be accepted.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.

Qualifications

• Bachelor’s degree in business management or information systems.
• Equivalent combination of education and/or experience may be accepted.

Engagement Requirements

• Candidate’s location is preferred to be within the Continental United States.
• The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building or The Commission Turnpike Industrial Park.
• The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission.
• In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA.
• The resource may be required to provide onsite post go-live support activities at one of the Commission Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members.
• The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment.
• If the resource is based within a 3-hour commute distance of the Commission’s Middletown PA offices, then no additional compensation for any travel is allowed. The rate is inclusive of any travel costs.
• If travel expenses are authorized, then the travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel, mileage, and meals per diem rates, and must include appropriate expense documentation (receipts).
• The vendor must arrange for workspace for its project team. The Commission will provide meeting space; however, it does not plan to house the project team on a daily basis unless this statement of work states otherwise.
• Remote connectivity: computer equipment and access to required administrative services and facilities will be provided to vendor resources as required. Computer equipment for use while engaged with the Turnpike may include a laptop, iPad or other tablet device, laptop bag, monitors, wireless keyboard, mouse, or other equipment as required to perform job functions. When an engagement ends, all equipment issued to the vendor resources must be returned to the Commission within 2 weeks of the resources being offboarded. All equipment shall be returned to the Commission in good working condition.
• Vendors are responsible for providing complete and accurate information and correctly completed forms for on-boarding resources. The vendor should allow a minimum of five to seven business days to fully on-board new resources. Vendor resources must:
• Complete the consultant onboarding spreadsheet provided by the Commission.
• Sign the Commission’s “Acceptable Use of Commission Technology Resources” (Policy 8.01) and the Non-Revenue Card Application Use Agreement for door access.
• Provide a contact phone number and a current professional photo.
• Must provide a copy of the results of a Pennsylvania Access to Criminal History – Record Check Certification (ePATCH) of the selected candidate dated after the release date of the Statement of Work.
• Provide a copy of the results of a National Criminal Check.
• If vendor resources will manage or access The Commission systems and/or data for the Commission, they must sign a non-disclosure agreement (NDA), which must also be approved and signable by their Commission supervisor.
• The Commission IT Department has established the following guidelines while working virtually and the vendor resource is expected to follow them:
• Use cameras during meetings.
• Maintain a professional appearance when in meetings and on camera.
• Resources must be available to come to the Commission work location within 3 hours in case of an emergency.
• The vendor-provided resource is expected to be on-site as needed for planned implementations or system issues (when required) with advance notice given when possible.
• The Commission has eleven (11) holidays (for salaried employees) when the CAB is closed. Those holidays are New Year’s Day, M.L. King Jr. Birthday, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• Resources must abide by all published IT Standards, including those published publicly at http://paturnpike.service-now.com/kb.
• Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.