Digital Order Administration Analyst

Position Summary The Digital Order Administration Analyst is responsible for Electronic Data Interchange (EDI) functions, Robotic Process Automation (RPA), and future digital order transactions. The Analyst collaborates with the Manager on cross-functional projects globally as well as overseeing the continuous maintenance, accuracy, and integrity of digital databases. This involves an extensive and ongoing collaboration with all corporate functions including Healthcare and Life Sciences Customer Operations, Sales, Marketing, Service Operations, Information Technology, Finance, Manufacturing, Purchasing and Legal. This is a hybrid position. The team meets in the office in Mentor OH 2 days per week. What You'll Do As a Digital Order Administration Analyst Digital Administration & Project Management Collaborate with Manager on cross-function digital ordering and consumption to ensure compliance and effective processing and control of critical Customer ordering elementsDevelop EDI, RPA/AI, fax/email digital ordering and problem-solving standardsResponsible for identification and standardization of key digital order administration elements and measures that drive critical business activitiesIdentify, analyze and report/resolve issues, related to the uniqueness, integrity, accuracy, consistency and completeness of EDI, RPA/AI, fax/email digital ordering channelsDevelop and deliver status updates and presentations to senior management and stakeholders on process improvements to increase integrity and enhance overall Customer electronic ordering experienceFollow up and escalate unresolved issues with relevant stakeholders as necessaryExercise high degree of initiative and creativity in solving challenges and accomplishing business goalsParticipate in special projects and other duties as assigned Strategic Initiatives Work with new and current Trading Partners to establish digital channel capabilities and transaction setsWork with STERIS IT department to develop and implement new RPA capabilities and EDI transactions setsTest and document functionalityFacilitate troubleshooting and change requests for existing connectionsResearch the issue to determine the root cause and necessary changes to correct the issueWork with STERIS IT to determine if the issue is new or a mapping errorWork with vendors to enter change request (CR) and monitor the CR through completionWork with vendors, Trading Partner and/ STERIS IT to complete the necessary testingMonitor industry trends and offer proposals for change to improve services Administration and Analysis Provide analysis and troubleshoot when RPA or EDI solutions do not meet requirementsResearch, analyze, and recommend solutions for potential interface problemsModify and copy mapping rules per trading partner requirementsDevelop audit reports based on standards that have been established by ManagementProvide monthly gap analysis between performance and standardsDevelop ad-hoc reports on an as needed basisEnhance reporting capabilities utilizing the various systems and tools to meet management needsConduct data gathering and analysis by using database tools such as Microsoft ExcelActively participate in the development of process improvements and implementation plans Required The Experience, Skills and Abilities Needed Bachelor's degree + 3-5 years digital transaction experience requiredHigh school diploma + 7-10 years digital transaction experience requiredStrong understanding of electronic commerce standards as well as industry trends and protocolsTrack record of successful project managementMinimum of one-year experience using Cognos and OracleSuperior knowledge of PC applications (Word, Excel, PowerPoint and Outlook) Preferred Understanding of Robotic Process Automation (RPA) and BOT technology preferred Other Demonstrated project management leadership including driving continuous improvement initiativesDemonstrated problem-solving and decision-making skills involving process mapping and digital transition administrationSuperior analytical, data interpretation and problem-solving skillsStrong ability to multitask and set priorities to meet competing deadlines; must be highly organized to handle many jobs in various phases of completionAbility to work both independently and as part of a cross-functional team, in a fast-paced environment; must be a self-starter able to work well under pressure with strict deadlinesBuild and maintain positive relationships with internal and external Customers, as well as assigned teamExcellent analytical, organizational, interpersonal, problem solving, written and verbal communication skills, as well and the ability to apply concepts to practical situationsSuperior knowledge of PC applications (Word, Excel, PowerPoint and Outlook)Strong technical skills including an understanding of relational databases What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Market Competitive PayExtensive Paid Time Off and (9) added HolidaysExcellent Healthcare, Dental, and Vision benefitsLong/Short Term Disability Coverage401(k) with a company matchMaternity & Parental LeaveAdditional add-on benefits/discounts for programs such as Pet InsuranceTuition Reimbursement and continued education programsExcellent opportunities for advancement in a stable long-term career Pay range for this opportunity is $75,000.00 - $85,000.00 This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.