Order Management Analyst

Main Duties

• Accelerate order fulfillment by proactively addressing delays or issues with manufacturing units to maintain adherence to order schedules.
• Assess time and order requirements by analyzing order details and processing timelines to ensure accurate and timely order fulfillment.
• Cook up regular follow-ups and cross-functional collaboration with internal departments to improve visibility, understanding, and efficiency in order processing.
• Develop automated performance tracking tools by implementing Power BI (Business Intelligence) solutions to streamline reporting and monitor key order management metrics.
• Ensure compliance with company policies and business standards by monitoring open sales orders and enforcing order flow procedures to maintain high service levels.
• Ensure consistent attendance by adhering to scheduled work hours and participating in essential functions to support smooth operational workflows.
• Lead process improvement initiatives by identifying inefficiencies and implementing strategic enhancements to optimize order management operations.
• Liaise with Purchasers by monitoring procurement activities and ensuring timely order placements to maintain stock availability.
• Manage communication with the sales department by overseeing order processing and product shipments to implement best practices across all processes.
• Manage key account orders by serving as the primary contact for retail big-box customers accounts to ensure high service levels and satisfaction.
• Optimize shipment consolidation by grouping orders efficiently to minimize shipping costs without compromising delivery timelines.
• Oversee warehouse inventory by working with the Production Scheduler and monitoring stock levels to ensure inventory accuracy and availability.
• Prepare daily, weekly, and monthly reports by compiling relevant order and inventory data to provide accurate business insights.
• Resolve inventory discrepancies by collaborating with Warehouse Coordinators and investigating stock variances to ensure timely order shipments.
• Supervise outbound shipments by ensuring warehouse teams dispatch orders accurately to align billing with requests and prevent discrepancies.
• Verify order accuracy by reviewing freight requirements, box quantities, and packaging standards to meet shipping specifications.

Requirements

• Mandatory Education: Complete High School Complete Higher Education, desirable
• Mandatory Experience: 2-3 years in the same role using Advanced SAP / Excel / PBI / Project Mangement
• Mandatory: Advanced English
• Mandator: Intermediate Spanish