Order Management Analyst

In this role you will ensure flawless execution of the order process from point of order placement. This high-volume position requires analytical skills and a commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment.

Responsibilities

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly, leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve process, and distribute operational information to the team
• Perform to tactical and operational KPI targets

Requirements

• Minimum 1 year of customer service or account coordination-related experience
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Qualifications (Preferred)

• Bachelor’s degree
• Supply chain knowledge
• Demonstrated commitment to excellent customer service
• Strong written and verbal communication skills
• Strong attention to detail
• Team-oriented; able to work collaboratively in fast-paced environment
• Ability to work independently
• Ability to think creatively, strategically and navigate through ambiguity to resolve issues in a timely manner
• Process-oriented; able to identify gaps and opportunities for improvement
• Experience with Excel Macros and the ability to identify breakdowns within Macros

Pay

Compensation range: $25.38 - $40.21 per hour. The base pay range reflects the minimum and maximum for this location. Individual base pay is determined by job-related skills, experience, and relevant education or training.

Benefits

• Three medical plans including prescription drug coverage
• Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision coverage
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) for U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) for all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Career development, networking, and team-building opportunities