Digital Operations Specialist I

About the role

Fox Technology is looking for a Digital Operations Specialist I to join our Digital Operations Team in Tempe, AZ. In this role, you will ensure production services are operated consistently and at scale—delivering a high-quality experience to millions of viewers across FOX Networks, Tubi, digital platforms, mobile apps, websites, linear networks, and 3rd-party partners such as Amazon, Hulu, and Apple.

Responsibilities

• Collaborate with Marketing and Programming teams to execute business objectives for the FOX One streaming service. This includes ensuring content is properly featured and implemented across our direct-to-consumer platform.
• Own the end-to-end operation of content services, applications, and events, including event monitoring, incident management, and support of cloud services.
• Create and maintain response playbooks using tools such as JIRA, PagerDuty, ServiceNow, DataMiner, Datadog, and various in-house tools within the Fox Digital Video ecosystem.
• Support the development and reporting of key operational metrics to identify and drive continuous improvements.
• Assist the SRO team in creating and maintaining documentation, including operational runbooks.
• Possess a general knowledge of digital streaming platforms and the OTT landscape, and how digital operations teams manage these environments.
• Demonstrate strong responsibility, organizational skills, and critical thinking—key pillars of our team culture.
• Be available to work various shifts, including nights, weekends, and holidays, as business needs require.

Requirements

• Nice to have, but not a dealbreaker: Bachelor’s Degree
• Nice to have, but not a dealbreaker: Experience with operations and cloud-based services
• Nice to have, but not a dealbreaker: Familiarity with orchestration and monitoring of cloud-native services
• Nice to have, but not a dealbreaker: Ability to remain calm and effective in high-pressure, fast-paced environments
• Nice to have, but not a dealbreaker: Strong oral and written communication skills
• Nice to have, but not a dealbreaker: Team-oriented mindset and collaborative approach
• Nice to have, but not a dealbreaker: Flexibility to support operational needs, including weekends, overnights, and early mornings

Qualifications

• Nice to have, but not a dealbreaker: Experience or knowledge of the broadcast industry

Skills

• General knowledge of digital streaming platforms and the OTT landscape

Benefits

• Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $28.75-30.00 per hour.
• This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.
• Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.