Digital Mailroom Technician

About the role

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members, and local communities. We’re a credit union, owned by our members and dedicated to serving people, not profit. Our “work from where you do your best work” strategy provides flexibility with a variety of remote, hybrid, and in-person roles. This position is an in-office role based in New Tampa, FL, reporting to the Grow Property Administration Division.

Whether you thrive in a remote setting, prefer the energy of in-person collaboration, or seek a balance between the two, you'll find your fit here as a Digital Mailroom Technician, serving as a critical link between physical mail operations and digital business processes.

Responsibilities

• Timely receipt, processing, digitization, quality review, and electronic distribution of incoming Credit Union mail and documents.
• Ensure member and business correspondence is accurately scanned, indexed, classified, and routed to the appropriate departments.
• Perform daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring activities.
• Maintain strict confidentiality and regulatory compliance standards.
• Provide exceptional internal customer service through timely responses, issue resolution, and proactive communication.
• Support the Credit Union's digital transformation initiatives by ensuring efficient and accurate electronic document delivery.
• Regular travel between Credit Union locations and local postal facilities as required.

Requirements

• High school diploma, GED, or equivalent required.
• One year of customer service experience required.
• Valid Florida driver's license with an acceptable driving record required.
• Basic computer skills, including familiarity with Microsoft Outlook, Word, and Windows-based applications.
• Ability to learn document management, imaging, workflow, and scanning systems.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with team members and business partners.
• Strong verbal and written communication skills.

Physical Demands

• Ability to sit or stand for extended periods.
• Frequent use of scanning equipment, computers, and document processing systems.
• Ability to sort, organize, lift, and transport mail trays, document boxes, and packages up to 25 pounds with or without assistance.
• Ability to bend, reach, stoop, and move throughout mailroom and office environments.

Benefits

• Work-life balance: 15 days of paid vacation to start, plus paid holidays and sick time.
• Family-first benefits: Paid family leave for eligible team members.
• Community impact: Two paid volunteer days each year.
• Professional development: Up to $5,250 annually for full-time team members and $2,625 for part-time team members.
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8%.
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support.
• Financial perks: Special team member discounts on consumer loans.
• Career growth and development: Dedicated in-house training team focused on helping you reach your full potential.