Digital Experience Specialist (Technology Support Specialist)

Job Overview

The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites.

Roles And Responsibilities

• Consults with staff to maintain all technology elements within the assigned location.
• Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
• Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
• Serves as assigned owner of all incidents reported by staff and students and ensures resolution in a timely and effective manner.
• Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
• Maintains accurate inventory of technology equipment assigned to buildings, students, and staff.
• Performs system administration work to include user account management and installation of district approved software.
• Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
• Develops and maintains knowledge articles and related technical documentation for students and staff.

Qualifications

• Education: Associates degree or two years of equivalent experience in an Information Technology field.
• Experience: None specified.
• Licenses and Certifications: MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred.
• Knowledge, Skills And Abilities: Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences. Strong oral and written communication skills; strong interpersonal skills; Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines.

Physical Requirements

• While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies.
• Frequently sitting and/or remaining in a stationary position for long periods of time.
• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• The employee may climb a ladder and work in confined spaces.

Reports To

Coordinator, Digital Experience

FLSA Status

Non-Exempt

Months/ Days/ Hours

12 Months/ 254 Days/ 8 hours

Salary Level

Scale B/Universal Level 8

Salary Scale

https://www.lcps.org/compensation

Salary Range

$29.20 - $37.58

Remote Work Eligible

No

Union Designation

Non-Certified

Essential Personnel Disclosure

Employees who perform the responsibilities of this job are considered essential personnel. Essential personnel are designated employees who must report for work during a delay or emergency situations. A workplace emergency is an unforeseen situation that threatens the staff, pupils, or the public; disrupts or shuts down business operations; or causes physical or environmental damage. Emergencies may be natural or manmade. It is incumbent upon the supervisor to inform and confirm which essential personnel are required to work during emergency closings. Notification and confirmation of the expectation of essential personnel to report to work, or maintain as-needed status, will be executed with as much advanced notice as possible via in-person communication or email.