Digital Experience Coordinator

Duties/Responsibilities

• Own and maintain location data across all listing's platforms, with Yext as the primary tool
• Audit listings for accuracy, consistency, and completeness on an ongoing basis
• Troubleshoot data discrepancies and coordinate corrections across platforms
• Monitor listings health and report on key data quality metrics
• Implement and manage content updates within our headless CMS environment
• Serve as a bridge between content stakeholders and the development team, translating requirements into structured content entries
• Maintain content taxonomies, templates, and component libraries within the CMS
• Ensure content is published accurately and on schedule across all relevant digital channels
• Assist in mapping and analyzing user journeys to identify friction points and opportunities for improvement
• Collaborate cross functionally with content, brand, and product teams to better the user experience of our websites
• Monitor behavioral data and surface insights to inform UX decisions
• Contribute to the development of UX best practices and documentation
• Plan and facilitate user testing sessions and one-on-one interviews
• Synthesize qualitative and quantitative research findings into clear, actionable recommendations
• Help build and maintain a lightweight internal UX research practice over time
• Document and share research findings with relevant stakeholders
• Lead the creation of mockups, page layouts, and visual assets using design tools such as Figma
• Support the visual consistency of web properties in alignment with brand guidelines
• Collaborate with developers during the design-to-build handoff process

Experience And Skills

• Required: 0-2 years of experience in digital marketing, web content, UX, or a related field
• Familiarity with CMS platforms; exposure to headless or API-driven architectures is a plus
• Basic understanding of UX principles and user-centered design thinking
• Strong attention to detail with the ability to manage and audit structured data
• Clear written and verbal communication skills, including the ability to synthesize and present research findings
• Comfortable working cross-functionally with content, design, and technical teams

Preferred Experience

• Experience with Yext or similar location/listings management platforms
• Hands-on experience conducting user interviews or usability testing
• Proficiency in design tools such as Figma or Adobe XD
• Familiarity with analytics tools (Google Analytics, Hotjar, or similar)
• Understanding of local SEO principles and structured data/schema markup
• Exposure to front-end concepts (HTML/CSS) is a bonus, though not required

Education And Experience

• Bachelor’s Degree in Marketing, UX Design, Web Design
• 1-2 years of experience with UX Design, Web Design, or Web Data Management