Digital CX Analyst

About the role

DePuy Synthes is recruiting for a Digital CX Analyst. The Digital CX Analyst supports the design, measurement, and continuous improvement of digital customer experiences across DePuy Synthes platforms and channels. This role translates customer data, digital engagement metrics, and user feedback into actionable insights that improve experience quality, consistency, and outcomes. The position offers hands‑on exposure to digital transformation initiatives and close collaboration with cross‑functional partners in marketing, commercial, IT, and customer-facing teams.

Responsibilities

• Analyze digital customer experience data, engagement metrics, and feedback to identify trends, risks, and improvement opportunities.
• Support measurement and reporting of CX performance, including dashboards, scorecards, and standardized metrics.
• Contribute to the execution of digital CX initiatives aligned to business and customer needs, under guidance of senior team members.
• Partner with cross‑functional stakeholders to gather requirements and translate insights into experience enhancements.
• Assist with testing, validation, and monitoring of digital experiences to ensure quality, usability, and consistency.
• Document findings, recommendations, and process improvements to support continuous improvement efforts.

Qualifications

Education: Bachelor's degree required, preferably in Business, Marketing, Analytics, Information Systems, or a related field. Advanced degree (MBA, MS) preferred.

Required Experience and Skills:

• Generally requires 0–2 years of relevant work experience in digital analytics, customer experience, marketing analytics, or related fields
• Foundational experience analyzing data and translating insights into recommendations
• Basic knowledge of digital platforms, customer journeys, and CX measurement concepts
• Ability to communicate findings clearly to both technical and non‑technical audiences
• Proficiency with standard reporting and data analysis tools (e.g., Excel, dashboards)

Preferred:

• Exposure to digital engagement, digital marketing, or customer experience programs
• Experience working with customer data, feedback tools, or analytics platforms
• Familiarity with healthcare, medical device, or regulated industry environments
• Experience collaborating in cross‑functional or matrixed teams
• Interest in continuous improvement and digital transformation initiatives
• Strong analytical, problem‑solving, and organizational skills

Additional details

• Language: English proficiency required
• Travel: Up to 10%, primarily domestic
• Certifications: CX, analytics, or digital certifications preferred but not required
• Location: Raynham, Massachusetts

Pay

The anticipated base pay range for this position is $79,000.00 – $127,650.00.