CX Insights Analyst

About the role

We are seeking a data-driven CX Insights Analyst to join a CX journey and design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap. The ideal candidate is an analyst and storyteller who can transform customer data into meaningful insights that influence strategy, design, and business decisions.

Location: Stamford, Connecticut (Partial Remote)

Responsibilities

• Analyze customer feedback and behavioral data across platforms including Medallia, Tableau, and MicroStrategy.
• Identify trends, pain points, root causes, and opportunities that impact the customer experience.
• Build dashboards, visualizations, and analytical views that surface actionable insights for partners and leadership.
• Ensure quality, consistency, and accuracy of data used for CX measurement.
• Transform complex data findings into clear, cohesive customer narratives that resonate with both technical and non-technical audiences.
• Connect quantitative data with qualitative insights from UX and Marketing Research to build a holistic view of customer needs.
• Present insights in a compelling, structured way that drives alignment and decision-making.

Requirements

• 3–5+ years in CX analytics, customer insights, business analytics, or a related field.
• Hands-on experience with Medallia, Tableau, and MicroStrategy (or similar feedback/BI tools).
• Strong quantitative analysis skills with the ability to interpret and work with large datasets.
• Excellent written and verbal communication skills, particularly in insight storytelling.
• Ability to work collaboratively across research, design, marketing, and product teams.

Preferred Qualifications

• Experience in journey analytics or service design environments.
• Familiarity with statistical analysis, text analytics, or customer sentiment modeling.
• Background in CX insights, UX research or marketing analytics.

Benefits

• Medical, dental, vision, life, disability, and other supplemental insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.