CX Insights Analyst
TalentBridge · Stamford, CT · 1 mo ago
On-siteAnalystContract
About the role
Duration: 4+ months. Location: Stamford, CT.
Key Responsibilities
- Customer Data Exploration & Analysis
- Analyze customer feedback and behavioral data across platforms including Medallia, Tableau, and MicroStrategy.
- Identify trends, pain points, root causes, and opportunities that impact the customer experience.
- Build dashboards, visualizations, and analytical views that surface actionable insights for partners and leadership.
- Ensure quality, consistency, and accuracy of data used for CX measurement.
- Insight Development & Storytelling
- Transform complex data findings into clear, cohesive customer narratives that resonate with both technical and non-technical audiences.
- Connect quantitative data with qualitative insights from UX and Marketing Research to build a holistic view of customer needs.
- Present insights in a compelling, structured way that drives alignment and decision-making.
Required Qualifications
- 3-5+ years in CX analytics, customer insights, business analytics, or a related field.
- Hands-on experience with Medallia, Tableau, and MicroStrategy (or similar feedback/BI tools).
- Strong quantitative analysis skills with the ability to interpret and work with large datasets.
- Excellent written and verbal communication skills, particularly in insight storytelling.
- Ability to work collaboratively across research, design, marketing, and product teams.
Preferred Qualifications
- Experience in journey analytics or service design environments.
- Familiarity with statistical analysis, text analytics, or customer sentiment modeling.
- Background in CX insights, UX research or marketing analytics.