Digital CX Solutions Specialist
West Virginia University Foundation · Morgantown, WV · 2 wk ago
Business DevelopmentFull-time
Duties And Responsibilities
- Support and develop the usage of Salesforce Marketing Cloud solutions including email management, journeys and analytics
- Create and support all online giving solutions
- Generate Event Registration reports
- Create Online Surveys
- Set up and support online auctions
- Maintain the WVU Foundation solutions, applications, websites, etc.
- Partner with 3rd party vendors to ensure platforms are functioning accurately
- Participate in testing, training, documentation and implementation of new solutions
- Respond to application system problems and make necessary corrections/modifications or engage appropriate staff for a resolution
- Participate in data integrity functions
- Participate in the interaction of other data technicians in the collection, maintenance, and interpretation of data
- Improve personal and professional technical knowledge and expertise
- Work closely with the Technology and Strategic Marketing departments to ensure that Technology’s and the Foundation’s goals are being achieved
Qualifications
- Supervisory Responsibilities - None assigned
- Education And/or Experience
- Bachelor’s degree in Management Information Systems or Bachelor’s degree in a related field
- One or more years of experience
- Familiarity with Google Analytics 4, Salesforce Marketing Cloud and Java Script (plus)