CX Solution Consultant

Summary

The CX Solution Consultant serves as a strategic advisor and expert, partnering with sales, product, and delivery teams to design and position customer experience solutions that drive measurable business outcomes. This role bridges business needs with technology capabilities, helping clients transform their customer journeys through innovative, scalable CX strategies.

Required Qualifications

- Bachelor’s degree in Business, Technology, or related field (Master’s preferred) - 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles - Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES) - Strong understanding and use of cost modeling tools or Workforce Management Tools - Experience with Medicaid or Commercial MCO systems and platforms - Experience CX platforms (AWS, Verint, CRM solutions, etc.) - Ability to translate complex concepts into clear CX business value - Strong presentation, storytelling, and stakeholder engagement skills - Experience supporting enterprise clients and complex solution sales cycles

Preferred Qualifications

- Experience in digital transformation or contact center modernization - Knowledge of AI-driven CX solutions (chatbots, automation, analytics) - Familiarity with Excel and Cost Modeling Tools - Industry experience in Medicaid, healthcare, public sector, or regulated environments - Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)

What you should expect in this role

- This position is 100% remote with up to 10% travel annually. - The pay range for this position is $100,000.00 - $118,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.