Digital Customer Engagement Specialist
Jim Curley Buick GMC · Lakewood, NJ · 4 mo ago
OTHRFull-time
About the role
We're seeking a metrics-focused Digital Customer Engagement Specialist to join our Business Development Center at Jim Curley Buick GMC. Located in Lakewood, NJ, this position is part of an innovative dealership committed to serving the Lakewood and Keyport communities.
Responsibilities
- Convert online interest into showroom visits through phone, email, and digital communication
- Follow proven CRM processes to turn leads into loyal customers
- Earn performance bonuses based on measurable results
- Consistently achieve targeted appointment and show rates
Requirements
- Strong phone communication and professional writing skills
- Comfort with technology (CRM, Microsoft Office, multi-line phones)
- Ability to handle fast-paced, goal-oriented environment
- Self-motivation and accountability mindset
Qualifications
- No automotive experience required - we'll teach you everything about our products
- Previous customer service or sales experience preferred
- Familiarity with automotive industry terminology preferred
- Experience with digital communication platforms (chat, social media) preferred
Benefits
- Comprehensive training in automotive products, CRM systems, and digital engagement
- Medical, Dental, Vision, and 401K with employer match
- Performance-based compensation with clear earning potential
- Structured career path within our BDC team, with opportunities to advance to sales, service, and finance departments
- Pride in representing a dealership known for innovation and community support
Pay
Compensation is performance-based and includes a clear earning potential.
Schedule
Full-time position available.