Customer Engagement Specialist

About the role

We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth. No automotive experience is required — we will train the right personality.

Responsibilities

• Greet and assist customers in a professional, luxury environment
• Educate clients on PPF, ceramic coating, window tint, and detailing services
• Recommend premium packages, add-ons, and bundled solutions
• Provide accurate estimates and process invoices
• Perform vehicle walk-arounds and documentation
• Maintain detailed CRM records and follow up with cold leads and past clients
• Clock scheduling with the service team for drop-offs and deliveries
• Maintain a clean, organized, and welcoming front office
• Assist with vehicle photos and social media content (a plus)

Requirements

• Strong communication and interpersonal skills
• Positive attitude, coachability, and professionalism
• Organized and detail-oriented
• Comfortable speaking with customers in person and on the phone
• Competitive mindset with a team-first attitude
• 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)
• Passion for high-end vehicles or luxury products is a bonus
• Seeking long-term growth — not just a job

Qualifications

• High school diploma or equivalent
• Experience in a customer service or sales role is preferred

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Basic knowledge of vehicle protection and detailing services

Benefits

• Health, Dental & Vision Insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employer Paid Life Insurance
• HSA