Customer Engagement Specialist

For over 40 years, Health Monitor has been the nation's leading targeted healthcare marketing platform for the Pharma and OTC industry. Our award-winning, in-house content studio creates original healthcare education that sparks better patient-physician conversations at every point of care — what we call #TheHealthMonitorDifference. With the largest proprietary physician office network in the industry, we reach over 250,000 offices and 450,000+ healthcare professionals through our omnichannel educational products, delivering premium point-of-care content that empowers patients and HCPs with trusted information and drives real ROI for brands.

About the Role

We're looking for a Customer Engagement Specialist who loves building relationships and making customers' lives easier. In this role, you'll be a trusted partner to our customers — getting to know their goals, guiding them to success, and making sure they see real value from our products and services every step of the way. You're results-driven, organized, and genuinely energized by helping people succeed. You'll work closely with Sales, Operations, and Service teams, playing a key role in driving customer satisfaction, retention, and long-term engagement across the business. This is a remote role. Candidates based on the West Coast are ideal, but we welcome applicants from any location who can work Pacific Time hours.

Responsibilities

• Be the go-to point of contact for a portfolio of customers, building relationships rooted in trust.
• Guide customers through onboarding and beyond, helping them get the most out of our products.
• Keep a pulse on customer satisfaction and proactively spot ways to elevate their experience.
• Partner with Sales, Operations, and Service teams to resolve issues quickly and keep service delivery seamless.
• Team up with Sales to spot upsell and cross-sell opportunities that support customer growth.
• Keep CRM records accurate and up to date, capturing every interaction and milestone.

Requirements

• A bachelor's degree in Business, Communications, Marketing, or a related field (preferred).
• 2–4 years of experience in customer success, account management, or customer service.
• Strong communication and interpersonal skills, with a customer-first mindset.
• A knack for juggling multiple accounts, projects, and priorities without missing a beat.
• Sharp problem-solving and analytical skills.
• Hands-on experience with CRM platforms such as Salesforce or HubSpot.
• A proactive, detail-oriented approach, equally comfortable working solo or as part of a team.

Schedule

Full-time, Monday–Friday, 9:00 AM–5:30 PM PST - remote.