Customer Engagement Specialist

About the role

Greets clients and manages activity flow in a busy reception area.
Manages client information in a specialized database with a 95% accuracy rate and closes out cases within 24 hours.
Performs client outreach duties.
Prepares outgoing and incoming mail, ensuring timely distribution and adherence to postage requirements.
Assists with copying, scanning, sorting faxes, assembling informational materials, and generating reports.

Responsibilities

• Greets clients and manages activity flow in a busy reception area
• Responds to business phones, directs calls, schedules appointments, and follows up with missed clients
• Manages client information in a specialized database with a 95% accuracy rate and closes out cases within 24 hours
• Performs client outreach duties
• Prepares outgoing mail, including shipments as requested, and ensures daily mail distribution
• Sorts and distributes incoming mail to the appropriate department or individual on the same day it is delivered
• Maintains the postage meter with sufficient postage for the week's mail
• Affixes informational materials or packets as requested
• Assists with general reports, including data gathering via the computer system, printed reports, or other available information
• Performs other duties as assigned

Qualifications

• High School diploma or General Education Diploma with one to two years of clerical experience in an office setting
• Additional education not required but desirable
• Proficient in Microsoft Office Suite
• Excellent grammar, spelling, and typing skills
• Strong interpersonal skills and the ability to communicate clearly and professionally
• The ability to maintain confidentiality is a must
• Must interact one-on-one and in groups with individuals from a diverse range of backgrounds

Benefits

• Extensive learning opportunities and networking programs
• Opportunity to make a lasting impact on the lives of others
• Workplace that values diversity and inclusion
• Equal opportunity employer

Pay

$19/hr

Schedule

Hours may vary based on department needs.