Digital Coordinator

Southwest Region – Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1. Paid Sick Time: 40 hours annually.

About the role

The Digital Coordinator is responsible for owning digital engagement and growth within their assigned region. This position focuses on adoption, improving online customer experience, and leveraging data to guide regional business decisions. This position onboards users, analyzes behavior, identifies opportunities, and partners with marketing, sales, and technical teams to implement initiatives that increase engagement, strengthen customer relationships, and drive measurable growth.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a highly motivated, data-driven professional with a passion for digital transformation and customer success. They combine strong analytical thinking, technical aptitude, and exceptional communication skills to drive platform adoption, optimize the customer experience, influence cross-functional initiatives, and support sustainable business growth through data-informed decision-making.

Responsibilities

• Own the digital customer experience and adoption strategy within the assigned region by driving engagement, platform utilization, and business growth through the company's digital solutions.
• Lead regional onboarding initiatives by training, supporting, and enabling customers and internal teams to successfully adopt and maximize the value of the company's digital platforms.
• Manage regional user and account administration, ensuring account integrity, appropriate access, and an exceptional customer experience.
• Analyze customer engagement, platform performance, and business metrics to identify trends, opportunities, and risks, providing data-driven recommendations that support business growth and customer success.
• Partner with sales, marketing, technical, and other cross-functional teams to develop and implement initiatives that enhance platform functionality, improve the customer experience, and increase digital adoption.
• Monitor platform performance, identify operational issues and improvement opportunities, gather customer and internal feedback, and coordinate timely resolution with appropriate stakeholders.
• Develop and present reports, analyses, and strategic recommendations to leadership and cross-functional teams to support informed decision-making and regional business objectives.
• Stay informed of evolving digital technologies, customer expectations, and industry trends, proactively recommending process improvements and best practices that strengthen the organization's digital capabilities.

Requirements

• Bachelor’s degree in sales or a related field preferred but not required.
• 2 to 5 years of relevant sales and industry experience.
• Digital, e-commerce, or business analysis experience is a plus but not required.
• Industry knowledge strongly preferred.
• Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

Skills

• Strong analytical and critical thinking skills with the ability to interpret data, identify trends, and translate insights into actionable business recommendations.
• Demonstrated ability to exercise sound judgment, prioritize competing initiatives, and independently manage projects from concept through implementation.
• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to effectively communicate with customers, sales teams, leadership, and cross-functional business partners.
• Strong relationship-building and collaboration skills with the ability to influence outcomes and work effectively across sales, marketing, operations, technical teams, and external customers.
• High level of business acumen with an understanding of customer engagement, sales processes, digital commerce, and emerging market trends.
• Strong technical aptitude with the ability to quickly learn new technologies, digital platforms, CRM systems, business applications, and Microsoft Office programs.
• Proven organization and project management skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Customer-focused mindset with strong problem-solving skills and the ability to identify opportunities that improve the customer experience and support business growth.
• Self-motivated, adaptable, and results-oriented with the ability to work independently while taking ownership of assigned responsibilities and driving continuous improvement.
• Ability to maintain professionalism, confidentiality, and high ethical standards while working with diverse teams and stakeholders.

Benefits

• Competitive compensation, D.O.E. + annual reviews with opportunities for increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

Pay

$65,000-$85,000 annually D.O.E.; salary exempt.

Schedule

Full-time/40 hours per week (overtime as needed). Monday – Friday; day shift.

Work Environment

• This position primarily operates in a professional office environment using standard business technology, including computers, mobile devices, videoconferencing platforms, and other digital collaboration tools.
• Regular interaction with cross-functional teams, customers, and business partners occurs through in-person meetings, telephone, email, and virtual communication platforms.
• Occasional visits to branch locations, customer sites, or company facilities may be required to support training, user adoption, and business initiatives.
• The work environment is generally quiet but may include periodic exposure to warehouse, distribution, or manufacturing environments while visiting company locations or customer sites.
• Occasional travel may be required to support regional business needs, customer engagement, training, or company meetings.

Physical Demands

• Regularly required to stand, walk, and sit.
• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Must be able to lift up to 15 lbs at times.

Locations

Ontario, CA, Phoenix, AZ, or Sacramento, CA.