Digital Banking Operations Director

About the role

We're looking for an Operations Director to lead operations for our Digital Banking Platform organization. This team builds and scales the platforms that millions of customers rely on every day. The role reports to the VP of Operations with a dotted line to the Managing Director of Digital Banking.

Responsibilities

• Strategic & Operational Leadership
  • Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution.
  • Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures.
  • Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.
  • Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.
• P&L and Organizational Management
  • Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline.
  • Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities.
  • Build business cases, conduct variance analyses, and track performance against plan to maintain accountability and drive informed decision-making.
  • Partner with Finance on budget cycles and cost optimization, but lead on operational prioritization and resource allocation.
• Operational Excellence & Process Design
  • Establish processes, workflows, and governance structures that enable the organization to operate at scale without creating bureaucracy.
  • Define how cross-functional teams (Product, Engineering, Technical Leadership) align and make decisions — creating clarity without slowing execution.
  • Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals.
  • Continuously improve operating rhythms and practices to reduce friction, accelerate decision-making, and enhance team effectiveness.
• Stakeholder Alignment & Cross-Functional Coordination
  • Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans.
  • Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads) to ensure clear ownership, accountability, and execution.
  • Serve as a critical link between engineering leadership and the broader organization, translating strategy into operational reality.
  • Manage escalations, resolve conflicts, and drive decisions when priorities misalign.
• Organizational Leadership & Talent Strategy
  • Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy for scaling the team.
  • Support long-term talent development, organizational capability building, and succession planning.
  • Champion a strong culture through change management, morale programs, and recognition initiatives during periods of growth and transformation.
• Strategic Execution & Innovation
  • Drive execution against strategic initiatives, removing blockers and keeping teams focused on high-impact work.
  • Identify opportunities to enhance operational efficiency through better processes, tools, and practices.
  • Stay ahead of organizational trends and bring forward ideas for how the organization can operate more effectively.

What You'll Need

• 12+ years of operations leadership or program management in large-scale technology organizations.
• Proven success running a $100M+ P&L or large business unit — managing resources, accountability, and execution at scale.
• Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.
• Track record of driving operational transformation and measurable improvements in how organizations operate.
• Strong background in cloud engineering, platform operations, or digital product development.
• Banking, fintech, or mission-critical systems experience is a plus but not required.
• Understanding of how engineering organizations scale and the operational challenges that arise with growth.
• Exceptional ability to partner with senior leaders, influence across functions, and drive alignment at the executive level.
• Strong communication skills — comfortable presenting to C-suite and translating complex operational topics into clear, actionable insights.
• Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.
• Skilled at designing processes that enable execution without creating bottlenecks.
• Ability to think strategically about organizational design, capacity planning, and long-term capability building.
• Strong judgment about when to standardize (for scale and discipline) vs. when to stay flexible (to preserve speed and innovation).
• Experience managing stakeholder complexity and driving alignment across competing priorities.
• Bias toward action and continuous improvement — always looking for ways to simplify and optimize.
• Comfortable with ambiguity in rapidly growing organizations and able to create structure without over-engineering.
• Collaborative mindset; you thrive when working across functions and bringing out the best in teams.

Core Expertise

• Fluent written and oral communication in English.
• Authorized to work for any employer in the U.S.

Our Culture & Commitment

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.