Digital ACH Payments Supervisor

About the role

The Digital ACH Payments Supervisor at Ameris Bank serves as a NACHA ACH subject matter expert, providing guidance and assistance for specific functions related to ACH. This position ensures compliance with applicable laws and regulations, maintains departmental procedures, and supports operational efficiency.

Responsibilities

• Process incoming and outgoing ACH originations in compliance with bank's policies and procedures, including applicable laws and NACHA regulations.
• Assist in overseeing daily operations to ensure all functions and tasks are completed.
• Provide additional training and coaching to employees.
• Research and handle ACH escalations.
• Maintain and update departmental procedures to meet compliance standards.
• Aid in the implementation of new products and software to enhance operational efficiencies.
• Monitor and report fraudulent activity.
• Ensure ACH balancing is completed in a timely manner.
• Process and investigate Regulation E claims related to ACH transactions.
• Assist ACH Originators with processing questions.
• Prepare monthly, quarterly, and annual reports for both ACH.
• Prepare and maintain risk control documents.

Requirements

• Minimum of 5 years’ banking experience in an ACH environment required.
• Minimum of 2 years' management/leadership experience strongly preferred.
• High school diploma or GED required.
• Bachelor’s degree or equivalent combination of education and experience preferred.
• Accredited ACH Professional (AAP) Certification provided within 1 year.

Qualifications

• Strong oral and written communication skills.
• Sound critical thinking, problem-solving, and analytical skills.
• Detail-oriented, with strong organizational skills.
• Intermediate computer proficiency.
• Intermediate proficiency in Microsoft Office Suite Products.
• Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
• Able to plan, develop, and organize professional schedules to achieve goals within or ahead of established time frames.

Skills

• Intermediate proficiency in Microsoft Office Suite Products.
• Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
• Able to plan, develop, and organize professional schedules to achieve goals within or ahead of established time frames.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups
• Banking Advantages for Employees