Digital Account Specialist- Ad Operations

This is a 40 hour/week, 9-month contract opportunity requiring full-time onsite work in New York City.

Requirements

• Bachelor's degree or equivalent professional experience
• Minimum 1 year of experience in digital media, advertising operations, client services, or a related field
• Strong analytical and problem-solving skills with high attention to detail
• Proficiency in Microsoft Excel (including pivot tables)
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Excellent written and verbal communication skills with a collaborative, proactive working style

Nice to Have

• Experience with reporting tools
• Familiarity with ad servers (e.g., FreeWheel, Google Ad Manager), digital measurement platforms, or order management systems (e.g., Operative, SalesForce)

Responsibilities

• Support Sales and Account Management teams by managing day-to-day post-sale execution of digital and cross-platform advertising campaigns
• Troubleshoot client order entry, creative asset collection, tracking tags, and brand safety requirements to ensure accurate campaign setup and delivery
• Collaborate with Trafficking, Yield, and Marketing teams to ensure campaigns launch on time and deliver against performance objectives
• Monitor live campaigns, investigate delivery or reporting issues, and proactively recommend optimizations or solutions to mitigate revenue risk
• Produce and analyze campaign performance reports, troubleshoot third-party discrepancies, and provide actionable insights to internal teams and clients
• Partner with Finance and Billing to support billing accuracy, invoice adjustments, and resolution of discrepancies with agencies and clients
• Maintain clear, professional communication with internal stakeholders and external partners to ensure high-quality client experience

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This role requires close collaboration with other individuals in a team environment.

Schedule

• 40 hours per week
• 9-month contract
• Full-time onsite in New York City