Digital Account Manager - Life Sciences

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This role requires an on-site presence at our 2130 Woodward Street location in Austin, Texas. Relocation assistance is not available for this position.

About the role

The Digital Account Manager will leverage product features, benefits, and a solid understanding of scientific techniques and applications, alongside strong soft selling skills to follow up and qualify leads, initiate and close sales, and promote company products and services in support of achieving or exceeding assigned growth targets. This individual will manage in-bound inquiries and cultivate customer relationships at assigned accounts, anticipate evolving needs, and serve as a trusted partner to deliver an outstanding customer experience at pre-identified accounts within North America.

Responsibilities

• Become an expert in specific Biosciences (BID) product portfolios.
• Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers.
• Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely.
• Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource.
• Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services.
• Provide quotes, pricing and promotions to customers based on their unique needs.
• Log opportunities in Salesforce.com.

Requirements

• Bachelor’s Degree in a Life Sciences field is required.
• Minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
• Wet lab experience strongly preferred.
• Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus.
• Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
• Experiences in remote selling (phone or digital) and customer consultation is desired.

Skills

• General knowledge of the assigned product portfolio and/or customer segment required.
• Can communicate in English.
• Practical understanding of the sales process & buying cycle.
• Strong interpersonal skills, positive demeanor, and professional mannerisms to handle any customer situation.
• Detail-oriented, excellent communicator, self-motivated, and able to work effectively in a multi-task environment.
• Minimal travel may be required (up to 5%).

Benefits

• Competitive salary.
• Annual incentive bonus plan.
• 401K with company match up to 5%.
• Tuition reimbursement.
• A range of other employee benefits.

Schedule

Standard (Mon-Fri)