Account Manager - Life Sciences

About the role

We are seeking a dynamic and client-focused Account Manager to join our Life Sciences team. In this role, you will be responsible for driving revenue growth, profitability, and customer satisfaction across a portfolio of strategic accounts within the life sciences sector. You will act as a trusted advisor to clients, leveraging your expertise in localization, language solutions, and emerging technologies—including AI-driven solutions—to deliver value and strengthen long-term partnerships.

Key Responsibilities

• Build and nurture strong relationships with key stakeholders across assigned accounts, increasing customer engagement and retention
• Develop and execute strategic account plans to drive revenue growth, profitability, and expansion opportunities
• Identify new business opportunities within existing accounts and collaborate with Sales and Solution teams to pursue them
• Position and promote a portfolio of language, content, and AI-enabled solutions tailored to client needs
• Serve as the primary point of contact for clients, ensuring high-quality service delivery and issue resolution
• Act as a liaison between clients and internal teams to ensure smooth execution of projects and services
• Maintain accurate data, reporting, and compliance with internal processes and account management standards
• Support and mentor junior team members or account managers, where applicable
• Stay informed on industry trends in life sciences, localization, and AI-driven language technologies (e.g., machine translation, generative AI, automation tools)

Requirements

• Bachelor’s degree in Business, Life Sciences, Economics, or a related field
• 3–5 years of experience in Account Management, managing enterprise or strategic clients
• Experience within the localization, language services, or content solutions industry
• Knowledge of the Life Sciences industry, including pharmaceutical, biotechnology, medical device, or CRO environments
• Familiarity with regulated content and workflows (e.g., clinical trials, regulatory submissions, medical communications)
• Understanding of industry terminology, compliance requirements, and quality standards in healthcare and life sciences
• Exposure to or strong interest in AI technologies, such as machine translation, generative AI, or automation tools applied to content and localization workflows
• Demonstrated ability to grow accounts and manage complex client relationships
• Strong analytical and problem-solving skills, with the ability to translate client needs into tailored solutions
• Excellent communication, negotiation, and presentation skills
• Strong interpersonal skills with the ability to collaborate across cross-functional teams
• Experience leading or mentoring team members is a plus

Benefits

• A comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.
• Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
• 401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
• Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
• Nine paid holidays per year.
• The salary considered for this position would be between 85,000$ to 95,000$ per year. This position is eligible for variable compensation in addition to the base salary.

Pay

The salary considered for this position would be between 85,000$ to 95,000$ per year.

Schedule

This position is eligible for variable compensation in addition to the base salary.

Application Instructions

Applications for this role will close on June 30th, 2026.