Digital Account Manager

Role Summary

The Digital Account Manager supports day-to-day client and brand team activities while partnering closely with Account Managers to ensure the successful planning, execution, and delivery of digital marketing projects. This role serves as a key liaison among cross-functional stakeholders, helping manage project requirements, timelines, budgets, communications, and deliverables. The ideal candidate is highly organized, detail-oriented, and experienced in managing multiple digital projects in a fast-paced agency or healthcare-related environment.

Top Must Have Skills

• 5+ years of digital project management experience, preferably within an advertising agency environment.
• Strong understanding of digital marketing tactics and platforms, including websites, emails, banner ads, mobile applications, portals, and interactive sales tools.
• Proven ability to manage high-volume project workloads while meeting deadlines in a fast-paced environment.
• Exceptional attention to detail, including experience with quality control, asset testing, documentation, and project tracking.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.

Additional Qualifications

• Bachelor's degree preferred.
• Agency experience required; pharmaceutical or healthcare industry experience is strongly preferred.
• Experience gathering, documenting, and managing digital project requirements.
• Familiarity with digital development workflows, project initiation, approvals, production, and archiving processes.
• Functional knowledge of digital marketing platforms and tools.
• Strong problem-solving, critical thinking, and organizational skills.
• Ability to balance strategic objectives while maintaining focus on execution details.
• Experience supporting project estimation, timeline development, budgeting, and billing activities.
• Comfortable working in a high-visibility role with diverse stakeholders.

Responsibilities

• Manage and support digital marketing projects from initiation through completion, ensuring delivery on time and within budget.
• Partner with Account Managers to coordinate daily client activities and maintain strong relationships with brand teams and stakeholders.
• Attend client meetings, capture key information, and ensure timely communication of project updates across teams.
• Gather, document, and clearly communicate project requirements to internal teams and external partners.
• Coordinate with creative, technology, regulatory, legal, and business stakeholders to ensure successful project execution.
• Monitor project timelines, deliverables, budgets, and risks, proactively identifying and resolving issues.
• Conduct quality control reviews, asset testing, and documentation to ensure accuracy and compliance of digital deliverables.
• Assist with project estimates, resource planning, and schedule development.
• Support billing processes and ensure project financial activities are completed according to established timelines.
• Track project time and maintain accurate project documentation and records.
• Contribute to process improvements and help ensure adherence to established workflows, compliance standards, and operational guidelines.
• Manage multiple concurrent projects while maintaining a high level of accuracy, organization, and attention to detail.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.