Digital Access & Engagement Manager

Key Responsibilities

• Platform Oversight & Performance Analysis
• Maintain visibility into key configuration and behavior changes across platforms to ensure network alignment.
• Ensure consistency in how platforms are configured and utilized across the network, proactively identifying changes that may create negative impacts.
• Analyze performance across all digital booking channels to identify gaps and uncover opportunities. Investigate root causes of performance variation.
• Continuously monitor performance trends and adapt approach in real time as the business evolves, leveraging hospital partnerships to directly drive action.
• Partner Onboarding, Engagement, & Relationship Management
• Lead onboarding conversations for hospital leadership and create alignment around platform usage and performance standards.
• Build and maintain strong working relationships with all levels of the organization to allow for ongoing conversations around maintaining standards.
• Act as both a trusted partner and an accountability driver to align individual behaviors with overall organizational goals. Influence behavior through data, context, and clear, confident communication.
• Apply strong business judgment to determine when deviating from standard practices makes sense given situational circumstances.
• Continuous Optimization
• Identify and drive improvements across all digital booking channels to increase appointment volume, conversion rates, and schedule utilization.
• Translate product changes into clear, actionable guidance that can be implemented easily and immediately.
• Develop and continuously refine best practices for platform usage. Drive adoption and ensure consistent execution across the network.
• Lead communication and rollout of new features across the AI Receptionist platform
• Evolve standards and processes as platforms and business needs change — and in a fast-growing network, they change often!

Qualifications & Experience

• Bachelor’s Degree required
• 2+ years of experience in operations, performance analytics, account management, or a similar cross-functional role.
• Excellent communication skills, with the ability to flex between data-driven detail and big-picture storytelling. Can translate data into clear insights and concrete action.
• Energized by a fast-paced, high-growth, startup-style environment where priorities shift quickly and ownership matters.
• Experience with digital booking, scheduling, or AI-driven platforms a plus.
• Must live in the Greater St. Louis, MO area.