Diesel Technician

Key Responsibilities

• Prepare for service events by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.
• Perform maintenance and repairs accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.
• Document work thoroughly by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.
• Apply technical expertise in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.
• Maintain up-to-date product knowledge of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.
• Promote safety and compliance by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.
• Mentor coworkers and apprentices through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success.
• Communicate effectively with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.
• Deliver exceptional customer service by maintaining strong relationships, understanding needs, and providing professional, timely support.
• Take ownership of challenges and opportunities by addressing issues promptly, finding practical solutions, and continually seeking process improvements.

General Knowledge and Skills You Will Need

• Maintain up-to-date knowledge of International and IC Bus products and services, applying this understanding to daily tasks and aligning customer solutions with the company’s overall value proposition.
• Apply knowledge of International’s repair and maintenance procedures, including troubleshooting techniques, technical vehicle systems, tools, and documentation, to effectively service and repair International Truck and IC Bus products.
• Communicate clearly and respectfully with team members, leadership, and customers to promote understanding, build trust, and encourage open dialogue.
• Motivate and encourage team members to strive for excellence by fostering confidence, resilience, and a shared commitment to team goals in a supportive and success-oriented environment.
• Effectively plan and organize daily tasks by setting clear priorities and using available resources to meet goals that support overall team and organizational success.
• Identify and solve routine issues by developing practical, cost-effective, and customer-friendly solutions that align with service expectations.
• Uphold and promote a safe, healthy, and compliant work environment by following and reinforcing safety policies, procedures, and regulations.
• Utilize software systems and digital tools effectively to perform job-related tasks, streamline workflows, and support accurate, efficient service delivery.

Desired Education and Experience

• Medium or heavy-duty technician, equivalent experience or qualification
• Applicable certifications related to industry, products, and/or safety
• Currently maintains or can obtain a Commercial Driver’s License (CDL)
• International Master Certified