Dialer Administrator

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. This position is responsible for monitoring the production of dialing platforms and other applications.

Responsibilities

• Perform system configurations for multiple applications, software installations, and updates.

• Provide daily operation support, education, and troubleshooting for software issues.

• Prepare calling lists and load calling data into CRM systems.

• Develop expertise in the function and capabilities of different calling platforms.

• Work with external vendors to resolve critical performance and uptime issues.

• Analyze system performance and provide suggestions to improve efficiency and effectiveness.

• Manage audits and investigations to ensure regulatory compliance.

• Provide helpdesk support to the organization, resolving tickets and critical issues.

Qualifications

• Technical training or combination of training and experience in a similar role.

• Comfort working with Microsoft Office tools, especially Excel, Word, and Outlook.

• Basic understanding of data principles.

• Experience with Microsoft SQL Server is a plus.

• Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative problem-solving, time management, and sound judgment.

• Excellent verbal and written communication skills.

Compensation

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include health insurance, dental coverage, and employee shuttle services.