Diagnostics Technical Specialist

States considered: New Mexico, West Texas. Albuquerque or Lubbock preferred.

About the role

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 80%).

Responsibilities

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provides post-sale product installation and validation, applications and operations training.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
• Ability to safely lift and move 60 lbs.

Requirements

• Basic computer skills (e.g., Microsoft Office, Excel, Adobe).
• At least one year of experience working in a clinical setting.
• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• Candidate must possess an analytical mindset and demonstrable critical thinking skills.
• Must have the availability and willingness to travel up to 75% of the work week and be flexible to accommodate customer visit requests.
• This position requires frequent travel between NM and TX. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out-of-state travel.
• Valid Driver's License, clean driving record, auto insurance.

Qualifications

• Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.
• A degree from a Veterinary Technology Program preferred.
• Credentialed Veterinary Technician preferred.

Skills

• Exemplifies early adopter behaviors for rapid learning ability.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Demonstrates expertise in veterinary terminology/science.
• Skilled at making presentations.
• Ability to transport, set-up, and demonstrate equipment quickly and effectively.
• Balances strategic and tactical business requirements.
• Demonstrated organizational, prioritization, and time management skills.
• Strong ability to multi-task and work independently.

Schedule

Typically works standard business hours, Monday through Friday.

Benefits

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional, and financial wellbeing of colleagues and their families, including:

• Healthcare and insurance benefits beginning on day one.
• A 401K plan with a match and profit-sharing contribution from Zoetis.
• 4 weeks of vacation.
• An array of benefits, policies, and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture, and commercialize vaccines, medicines, diagnostics, and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection, and support.