Diagnostic System Specialist

About the role

The Diagnostic System Specialist is responsible for installing and training clients on clinical diagnostic products, including system operation, troubleshooting, theory, result interpretation, and laboratory statistics. This role coordinates installations with sales, customers, and the Installation Coordinator, while managing IQ, OQ, and PQ activities for new product setups. The Specialist develops validation protocols, analyzes data, and resolves technical issues to ensure compliance with regulatory requirements. Additional responsibilities include creating process documentation, conducting user training, testing system functionality, and supporting medical correlation studies.

Responsibilities

• Interacts with: Technical Service personnel, Field Service personnel, Sales and Marketing departments, Customer Services and distribution within the company, as well as customers.
• Performs and supports system demonstrations, evaluations and correlations as required, in house and / or at customer site.
• Develops, coordinates and execute customer trainings for designated Bio-Rad Laboratories instruments and products as required.
• Provides post-installation and post-training follow-ups.
• Identify trends and performs system/product failure analysis and escalation when applicable.

Requirements

• Education: Successful completion of a University degree in Medical Laboratory Technology or a related degree in the Medical Laboratory field.
• Work Experience: Experience with bioanalytical techniques such as HPLC and/or enzymatic assays will be considered an asset. Relevant work experience in a clinical diagnostic laboratory or company.
• Experience with designing, setting-up and optimizing assays/experiments in a clinical setting.
• Spanish language proficiency is an asset.
• Traveling flexibility required (about 80%).

Qualifications

• Strong organizational, interpersonal, and communication skills.
• Ability to train customer staff at all levels and manage complex products.

Skills

• Technical expertise in clinical diagnostic systems.
• Knowledge of regulatory requirements and compliance.
• Ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills.
• Ability to train and mentor customer staff.

Benefits

At Bio-Rad, we offer a competitive and comprehensive Total Rewards Program that includes:

• Competitive medical plans for you and your family.
• Free HSA funds.
• A new fertility offering with stipend.
• Group life and disability insurance.
• Paid parental leave.
• 401(k) plus profit sharing.
• An employee stock purchase program.
• A new upgraded and streamlined mental health platform.
• Extensive learning and development opportunities.
• Education benefits.
• Student debt relief program.
• Pet insurance.
• Wellness challenges and support.
• Paid time off.
• Employee Resource Groups (ERG’s).

Pay

The estimated base salary range for this position is $62,400 to $106,700 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Schedule

Remote Work is offered for this role anywhere in the U.S.