Diagnostic Imaging Registrar

About the role

Performs a variety of Admitting/Administrative tasks to arrange the registration of patients of all ages to the Hospital. Performs a variety of other clerical/supportive tasks assigned. Acts as a resource in providing all customers with the highest level of service.

Responsibilities

• Functions with ease in all areas of the department, including MRI, Stetson and Cohasset Departments.
• Completes all registrations in a professional, accurate and customer-oriented manner:
  • Writes correct information on Patient Name Band, puts on wrist.
  • Accurately selects correct medical record number in the computer system from the PIDX identifying patients by name, birth date and Social Security number.
  • Verifies with patient all demographic information and conducts personal interview in a professional and timely manner.
  • Obtains signature for hospital consent. Witnesses signatures by signing name, date and time on form.
  • All patients must be asked status of Massachusetts Health Care Proxy. This information is entered into the computer system and printed on patient’s face sheet for every service.
  • Registers and pre-registers into the computer system from the Outpatient Scheduling System, or patient questionnaire.
  • Prints hospital outpatient registration forms.
  • Understands the impact on hospital operation of data collected.
  • Retains and understands complex information.
  • Is able to explain to patient about Mass Health Care Proxy.
  • Is able to understand Radiology Reports for purposes of scheduling and entering proper radiology exam.
• Obtains information from patient health insurance or managed care identification card:
  • Verifies insurances through Point of Services devises.
  • Selects insurance plan code and enters proper priority.
  • Enters policy number, group number from insurance card and organization and all necessary telephone numbers.
  • Authorization obtained from insurance carriers is entered on the treatment authorization field for reimbursement.
  • Insurance name, address and telephone number are entered on the insurance screen for billing and reimbursement.
  • Enters all financial and reimbursement information in account notes.
  • Understands coordination of benefits for insurance.
  • Understands consolidated billing requirements.
  • Is aware of fraud & abuse as it pertains to collecting insurance information.
  • Updates patient status in a timely manner to insure proper coding and billing.
• Greets and receives patients, escorts patients to specific areas, assists patients into wheelchair and pushes wheelchair patients to designated hospital departments. Assists patients with maps and directions:
  • Greets, receives and escorts patients/visitors in friendly, caring and professional manner at all times.
  • Provides wheelchair and assists patients/visitors when necessary. Pushes patient/visitor in wheelchair to designated areas.
  • Ensures specified directions are given at all times.
  • Acknowledges patient’s departure in a professional manner.
• Responsible for distributing to patients or their representative any required handouts:
  • Offers all patients Health Care Proxy information.
  • Assures Medicare patient, or his representative, is given “Important Message to Medicare Patients.”
  • All eligible patients offered information on Free Care.
  • Assures all patients have signed HIPAA acknowledgement Form and offers copy of policy to patient or patient’s representative.
• Coordinates booking and call backs to patients:
  • Is familiar with and understands protocols for booking exams.
  • Uses the Meditech scheduling system for appointment booking.
  • Controls booking activities.
  • Performs ADT functions.
  • Calls patients at home for return visits; instructs patient to call physician for exam order when necessary.
  • Communicates with office staff, nursing staff and physicians in considerate, helpful and courteous manner.
  • Instructs patient on preparation when applicable.
  • Instructs patient to bring prior mammogram studies if study done at outside facility.
• Maintains forms in all fax/copy printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment:
  • Assures forms are in printers correctly at all times.
  • Must be knowledgeable to start printers and embossing systems.
  • Replaces cartridges when needed.
• Assists, retrieves, and maintains a patient’s medical history relating to Breast Care Services, MRI, US and/or previous x-ray exams:
  • Prior to patient coming in, retrieves patients prior medical history.
  • Retrieves old x-ray exams and files completed cases.
  • Prior to booking, assess the need and desired waiting time between exams.
• Maintains supplies, laundry, and forms:
  • Notifies supervisors of supply needs.
  • Orders from the hospital the daily laundry needs.
  • Maintains the daily laundry in a neat orderly manner.
  • Insures all of the forms are available.
• Technology – Embraces technological solutions to work processes and practices:
  • Verifies information and exams performed, using computer systems Meditech and Amicas and other logging methods.
  • Updates and changes exam description to reflect actual exam performed.
  • Makes all necessary changes to an exam in the event of a missed or inaccurate entry, makes all necessary changes to the exam information in all computer systems to effect proper flow of correlated.
• Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment:
  • Successfully answers safety questions in annual mandatory education program.
  • Understands individual roles/responsibilities during hospital codes (e.g., Code Green, Code Red).
  • Utilizes proper body mechanics when performing all aspects of job.
  • Operates equipment safely.
  • Maintains a neat, organized work environment.
  • Knows where to find material safety data sheets (MSDS) for items used to perform job.

Qualifications

• Minimum of two years registration experience.
• Medical terminology.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.

Preferred Qualifications

• High school diploma (minimum). Two (2) years of college preferred.
• Computer experience preferred.
• Insurance experience preferred.

Pay

$17.42 - $23.45

Schedule

Part time, 12 budgeted hours. Shift: Evening. Thu and Fri 2pm - 8:30pm.